TAC Engineer Level - II

The TAC Engineer Level II will play a critical role within the Managed Services department, based in Islamabad. This full-time, onsite position involves providing expert technical support to corporate clients by diagnosing and resolving network-related issues. The engineer will handle troubleshooting tasks, manage support tickets, and collaborate closely with internal teams to ensure uninterrupted service delivery and maintain high client satisfaction. This role requires a proactive approach to problem-solving and effective communication to uphold service quality and meet established service level agreements (SLAs).

Key Responsibilities:
- Provide timely technical support and resolve client queries efficiently.
- Troubleshoot network issues involving Customer Premises Equipment (CPE) such as routers and switches.
- Address questions and problems related to last mile media technologies including Fiber (GPON/Metro), VSAT, Wireless (Radio P2P/P2MP), 4G LTE, and WiFi.
- Ensure all complaints and incidents are resolved within defined SLAs.
- Log, track, and manage incident tickets using the designated system.
- Coordinate with internal teams for escalation and swift resolution of complex issues.
- Maintain clear and consistent communication with clients to ensure service quality and satisfaction.

Required Qualifications:
- Bachelor’s degree in Telecommunications, Electronics, Computer Science, or a related field.
- 2 to 3 years of relevant experience in network troubleshooting.
- Solid understanding of OSI layers, TCP/IP protocols, and network switching technologies such as STP and VLANs.
- Knowledge of routing protocols including BGP, OSPF, and IS-IS.
- Strong troubleshooting abilities combined with excellent communication skills.
- CCNA or CCNP certification or equivalent training is essential.
- Familiarity with Linux operating systems, virtual machines, and basic network security principles.
- Willingness to work in rotational shifts to support 24/7 operations.

Preferred Qualifications and Benefits:
Candidates will benefit from a competitive compensation package aligned with market standards. The company offers comprehensive medical coverage for employees and their families, along with festival bonuses as part of its employee welfare initiatives. The workplace culture emphasizes diversity, inclusion, and mutual respect, fostering an environment where team members support each other’s growth and success. Joining this team means becoming part of a dynamic organization committed to continuous development and professional advancement.

Interested candidates are encouraged to apply through the company’s official career portal. This opportunity is ideal for professionals seeking to advance their technical expertise while contributing to a reputable managed services provider.

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