Team Lead – Corporate and Investment Banking Operations (Mashreq Global Network Pakistan)

The Team Lead – CIBG role is responsible for providing operational oversight and value-added support for Corporate Centralized Account Management (CCAM) activities within Corporate & Institutional Banking Group (CIBG). This includes managing corporate account opening, account maintenance, mandate and signatory management, KYC processes, and other account-related functions. The role ensures customer requests are handled efficiently, accurately, and in compliance with regulatory standards, internal policies, and service level agreements, while maintaining high customer satisfaction, operational excellence, and risk mitigation.

Key Responsibilities

- Manage and authorize corporate banking account opening and maintenance activities, ensuring strict adherence to bank policies, regulatory requirements, and service standards.
- Review and approve account opening documentation for diverse client segments including Corporate, Commercial, Government, Financial Institutions, MNCs, Special Assets, and Investment Banking, ensuring compliance with CDD/KYC, AML, sanctions, and internal policies.
- Maintain accurate customer records, account structures, mandates, and authorized signatory details across banking systems.
- Oversee corporate fixed deposit transactions such as placements, rollovers, and liquidations within delegated authority limits.
- Support KYC remediation, regulatory reviews, audit observations, and data correction efforts in collaboration with Compliance, Business Banking, and Operations teams.
- Ensure compliance with AML, sanctions, regulatory, and operational risk requirements, monitoring policy adherence to minimize losses, errors, and breaches.
- Escalate exceptions, high-risk cases, policy deviations, and control gaps promptly to management.
- Facilitate internal and external audits by providing timely information, implementing corrective actions, and closing audit observations.
- Enforce Maker-Checker controls consistently across all processes.
- Monitor and ensure processing of all requests within agreed SLAs, maintaining accuracy levels above 99% and minimizing escalations.
- Prioritize daily workflow, focusing on critical, aged, and high-value requests while optimizing resource utilization and workload distribution.
- Achieve productivity, quality, and turnaround time targets set by management.
- Coordinate with Relationship Managers, Coverage Teams, Trade Sales, Product, Compliance, Operations, Credit, and Technology teams to resolve documentation gaps and operational issues.
- Serve as the primary escalation point for operational issues affecting client servicing.
- Drive effective communication with internal stakeholders to ensure timely completion of customer requests.
- Prepare and distribute daily, weekly, and monthly MIS reports covering volumes, productivity, SLA performance, quality, and pending inventories.
- Analyze operational trends to identify opportunities for process improvements and automation.
- Provide management updates on regulatory remediation, audit actions, backlog reduction, and operational risk matters.
- Operate within the framework of bank policies, regulatory guidelines, AML/compliance requirements, and internal controls, ensuring confidentiality and integrity of customer information.
- Comply with UAE Central Bank regulations and internal governance standards.

Required Qualifications

- Bachelor’s degree in Business Administration, Finance, Banking, Commerce, or a related field.
- Minimum 5-7 years of experience in Corporate Banking Operations, Centralized Account Management, Client Onboarding, or Account Services.
- Proven experience managing operational teams and service delivery functions.
- Strong knowledge of Corporate Banking operations, account management, KYC/CDD, AML regulations, and customer lifecycle management.
- Familiarity with Corporate Banking products, Trade Finance operations, Fixed Deposits, Digital Banking services, and onboarding processes.
- Understanding of regulatory requirements, operational risk management, and audit controls.
- Demonstrated leadership and team management skills.
- Excellent stakeholder management and communication abilities.
- Strong analytical, problem-solving skills, and attention to detail.
- Ability to manage multiple priorities under tight deadlines.
- Proficiency in banking systems, workflow applications, and Microsoft Office tools.

Preferred Qualifications and Benefits

- Professional certifications in Banking Operations, AML, Compliance, or Risk Management are advantageous.

This role offers the opportunity to lead a critical operational function within a dynamic banking environment, ensuring compliance, efficiency, and high-quality service delivery to a diverse corporate client base.