Team Lead – Corporate and Investment Banking Operations (Mashreq Global Network Pakistan)

The Team Lead – CIBG plays a critical role in providing operational oversight and support for Corporate Centralized Account Management (CCAM) activities within the Corporate and Institutional Banking Group. This position ensures efficient processing of corporate account openings, maintenance, mandate and signatory management, KYC, and other account-related functions. The role demands strict adherence to regulatory requirements, internal policies, and service level agreements while maintaining high standards of customer satisfaction, operational excellence, and risk control.

Key Responsibilities

Operational Management:
Lead and authorize various corporate banking account opening and maintenance activities, ensuring compliance with bank policies, regulatory standards, and service quality. Review and approve documentation for diverse client segments including Corporate, Commercial, Government, Financial Institutions, MNCs, Special Assets, and Investment Banking clients. Maintain accurate customer records, account structures, mandates, and authorized signatory details across banking systems. Oversee corporate fixed deposit transactions within delegated authority limits. Support KYC remediation, regulatory reviews, audit observations, and data correction initiatives in collaboration with Compliance, Business Banking, and Operations teams.

Risk and Control:
Ensure compliance with AML, Sanctions, regulatory, and operational risk requirements. Monitor adherence to policies and controls to minimize operational losses, errors, and regulatory breaches. Promptly escalate exceptions, high-risk cases, and control gaps to management. Facilitate internal, external, compliance, and regulatory audits by providing timely information and implementing corrective actions. Enforce Maker-Checker controls consistently across all processes.

Service Delivery and Productivity:
Manage workflow to ensure all customer requests are processed within agreed SLAs. Maintain processing accuracy of 99% or higher while minimizing escalations. Prioritize critical, aged, and high-value requests effectively. Optimize resource utilization and workload distribution within the team. Achieve targets related to productivity, quality, and turnaround times as set by management.

Stakeholder Management:
Collaborate with Relationship Managers, Coverage Teams, Trade Sales, Product, Compliance, Operations, Credit, and Technology departments to resolve documentation gaps and operational issues. Serve as the primary escalation point for operational challenges impacting client service. Foster clear and timely communication with internal stakeholders to ensure smooth completion of customer requests.

MIS and Reporting:
Prepare and distribute daily, weekly, and monthly management information system (MIS) reports covering volumes, productivity, SLA performance, quality, and pending inventory. Analyze operational trends to identify opportunities for process improvements and automation. Provide regular updates to management on regulatory remediation, audit actions, backlog reduction, and operational risk matters.

Operating Environment:
Operate within the framework of bank policies, operating procedures, regulatory guidelines, AML/compliance requirements, and internal control standards. Ensure compliance with UAE Central Bank regulations and internal governance. Maintain strict confidentiality and integrity of customer information at all times.

Required Qualifications

- Bachelor’s degree in Business Administration, Finance, Banking, Commerce, or a related field.
- Minimum 5-7 years of experience in Corporate Banking Operations, Centralized Account Management, Client Onboarding, or Account Services.
- Proven experience managing operational teams and service delivery functions.
- Strong knowledge of Corporate Banking operations, KYC/CDD requirements, AML regulations, and customer lifecycle management.
- Proficiency in banking systems, workflow applications, and Microsoft Office tools.
- Excellent leadership, stakeholder management, communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities under tight deadlines with strong attention to detail and risk awareness.

Preferred Qualifications and Benefits

- Experience working with Corporate, Commercial, Financial Institution, and Government Banking clients is highly desirable.
- Professional certifications in Banking Operations, AML, Compliance, or Risk Management will be considered an advantage.

This role offers the opportunity to lead a critical function within Corporate Banking, ensuring operational excellence and regulatory compliance while driving customer satisfaction and risk mitigation.