Team Lead – Outbound Sales & Enrollment - Night Shift

Ibex is recruiting on behalf of a client for the position of Team Lead – Outbound Sales & Enrollment to support a U.S. consumer campaign. This Lahore-based, night-shift role is a player-coach position that involves both driving personal sales performance and coaching a team of sales representatives. The ideal candidate will have excellent spoken English, strong outbound sales expertise, and the ability to mentor team members while consistently meeting sales targets. The role requires engaging with U.S.-based consumers, guiding them through the enrollment process, handling objections, and maximizing conversions, all while supporting new hires and improving overall team performance.

Key Responsibilities:
- Conduct outbound sales calls to U.S.-based consumers and consistently achieve assigned sales and enrollment targets.
- Build trust with prospects through professional, consultative, and customer-focused conversations.
- Identify customer needs, concerns, budget considerations, and enrollment barriers using effective questioning and active listening.
- Clearly explain program details, pricing, billing terms, available offers, and enrollment requirements using approved information.
- Handle objections related to price, trust, timing, and convenience, guiding customers toward appropriate next steps.
- Assist customers through registration and enrollment processes, coordinating necessary handoffs.
- Manage callbacks, follow-ups, and open opportunities to maximize conversion rates.
- Maintain accurate CRM records including call outcomes, objections, next actions, and customer preferences.
- Lead by example through strong personal sales activity, conversion performance, and professionalism.
- Coach, mentor, and support sales representatives via call listening, role plays, structured feedback, and side-by-side coaching.
- Support onboarding and development of new hires to ensure smooth transitions into live sales environments.
- Monitor call quality, sales activity, follow-up discipline, CRM accuracy, and conversion trends.
- Conduct coaching sessions, calibration exercises, team huddles, and refresher training activities.
- Identify performance gaps and provide targeted coaching to improve confidence, quality, and sales effectiveness.
- Collaborate with campaign leadership by sharing feedback on customer objections, team performance trends, and operational challenges.

Required Qualifications:
- Minimum of 3 years of outbound phone sales experience with U.S. consumers, demonstrating a proven track record of meeting sales and conversion targets.
- Experience coaching, mentoring, training, or leading sales representatives in a call center environment.
- Excellent spoken English with a clear, natural, and professional American-style phone presence.
- Strong skills in discovery, objection handling, negotiation, closing, and follow-up.
- Ability to confidently ask for commitment and guide customers through the sales process.
- Proficiency with CRM systems and calling platforms, maintaining accurate records and notes.
- Ability to explain pricing, billing terms, discounts, and recurring charges accurately.
- Availability to work assigned U.S. campaign hours, including night shifts.
- Strong leadership, communication, organizational, and time-management skills.
- Ability to balance individual sales responsibilities with coaching and team development activities.
- Professionalism, reliability, sound judgment, and the ability to handle confidential customer information responsibly.

Preferred Qualifications and Benefits:
- Experience in telehealth, healthcare enrollment, wellness, weight management, or other consumer-focused service campaigns.
- Background in subscription sales, self-pay services, lead reactivation, or structured U.S. sales campaigns.
- Previous roles as a Team Lead, Sales Coach, Trainer, or Quality Coach are highly valued.
- Familiarity with GLP-1 terminology is an advantage.
- Strong sales and coaching performance will be prioritized over formal educational background.

Success in this role will be measured by individual sales results and team leadership effectiveness, including completed enrollments, sales conversions, customer experience, call quality, follow-up effectiveness, CRM accuracy, coaching impact, new-hire development, team performance improvement, attendance, professionalism, and adherence to campaign standards. This position is ideal for a high-performing sales professional who thrives in both closing sales and developing others to succeed.