Team Lead - Amazon & Ecommerce Operations

We are looking for a dedicated Team Lead to oversee our Amazon Account and Ads team, managing client account performance across Amazon, Meta, Google, and other marketplace platforms. This role requires hands-on leadership, direct ownership of key client accounts, and accountability for the overall output of a team of ecommerce specialists. The position is based in Islamabad, I-8 Markaz, and demands in-person presence. Success in this role is measured by clear, quantifiable results, so applicants must carefully follow the application instructions to be considered.

Key Responsibilities:
- Team Leadership: Manage a team of 3 to 4 ecommerce specialists focused on Amazon PPC, account management, and marketplace operations. Conduct weekly one-on-one meetings, set and monitor individual KPIs, deliver documented performance reviews, and address performance issues proactively.
- Client Account Ownership: Take full responsibility for an assigned brand account, including advertising strategy, listing and catalog management, performance reporting, and maintaining direct client relationships. You will be accountable for meeting revenue and ROAS targets.
- Delivery Quality: Ensure all client deliverables, such as reports and task management, are completed on schedule with no unresolved client issues. Maintain high standards across the client portfolio.
- Escalation Management: Serve as the first point of escalation for client and operational issues. Diagnose and resolve problems efficiently, minimizing the need for founder or senior leadership involvement. Reducing escalation volume is a key objective.
- Performance and Profitability: Monitor key metrics including ACoS, TACoS, ROAS, revenue, inventory health, and overall account health. Protect client margins by identifying and mitigating risks before they impact the client.
- Process and Recruitment: Develop repeatable onboarding and workflow documentation. Lead the sourcing, screening, and shortlisting process for future team hires.

Required Qualifications:
- Experience: 3 to 5 years of hands-on experience in Amazon and ecommerce operations.
- People Management: At least 1 year managing a minimum of 2 direct reports. Candidates must be able to specify team size, explain how expectations were set, and provide a concrete example of managing underperformance.
- Ad Spend Management: Proven experience managing Amazon advertising budgets of USD 30,000 or more per month.
- Multi-Account Management: Experience running 3 or more client accounts or brands simultaneously.
- Measurable Results: Ability to provide before-and-after performance figures for accounts managed, including ACoS, TACoS, ROAS, revenue, or ranking improvements. Numbers are essential.
- Platform Proficiency: Strong practical knowledge of Amazon Seller Central, Vendor Central, and Amazon Advertising Console.
- Analytical Skills: Advanced proficiency in MS Excel (including VLOOKUP, Pivot Tables) and familiarity with tools such as Helium 10, Data Dive, Sellerboard, or equivalents.
- Client Management: Experience owning client relationships directly, including handling difficult conversations professionally.
- Accountability: Demonstrated track record of raising issues early rather than late; this is a non-negotiable requirement.

Preferred Qualifications and Benefits:
- The role offers a monthly salary ranging from Rs130,000 to Rs150,000.
- The position is based in Islamabad and requires in-person attendance.
- Candidates must submit their CV along with detailed answers to six specific application questions focusing on team management, ad spend, account handling, performance improvements, managing underperformance, and problem resolution. Applications missing any answers will not be reviewed.
- Responses should be numerical where possible, with honest approximations preferred over fabricated precision.

This is a leadership role that combines strategic oversight with hands-on account management. If you are results-driven, comfortable with data, and experienced in managing ecommerce teams and client accounts, we encourage you to apply by carefully addressing the application questions.