Team Lead, Cloud Commerce

Zones is a leading global IT solutions provider with over 35 years of experience as a Minority Business Enterprise (MBE). Specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, Zones operates in more than 120 countries. Leveraging partnerships with industry leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones delivers innovative end-to-end IT solutions and a robust supply chain to help businesses transform their digital infrastructure. The Team Lead - Cloud Commerce will play a critical role in managing and optimizing cloud and software billing processes, ensuring accuracy, compliance, and efficiency while leading a dedicated team.

Key Responsibilities
- Manage the complete cloud billing lifecycle, ensuring accuracy, efficiency, and compliance with relevant standards.
- Oversee invoice review, reconciliation, and generation using Dynamics 365, Customer Engagement (CE), and Finance and Operations (F&O).
- Monitor outstanding invoices, proactively resolve discrepancies, and support timely order closure.
- Maintain deep knowledge of cloud service vendors, OEMs, and associated programs.
- Act as the primary contact for all cloud and software billing inquiries.
- Collaborate with vendor representatives to stay updated on program changes, pricing models, and billing requirements.
- Identify and implement process improvements to streamline billing operations and enhance efficiency.
- Partner with IT and development teams to automate repetitive tasks, reduce manual effort, and minimize errors.
- Establish and promote best practices for billing operations.
- Generate and analyze recurring billing reports, providing actionable insights to management.
- Lead, mentor, and motivate the Cloud Billing team, setting clear goals and supporting professional development.
- Ensure team members are trained to handle complex billing scenarios effectively.
- Maintain accurate billing records and documentation to support internal controls, regulatory compliance, and audit readiness.
- Provide responsive customer service, manage escalations, and resolve billing disputes professionally and promptly.
- Foster positive working relationships with Sales, Finance, IT, business leaders, and external partners.
- Collaborate with cross-functional teams to develop long-term billing strategies and forecast billing volumes, revenue, and costs.
- Stay informed about industry trends, cloud service offerings, and billing best practices through continuous learning.
- Maintain at least 90% SLA performance and support 100% accuracy in assigned deliverables.

Required Qualifications
- Bachelor’s degree preferred; equivalent education, certifications, training, or relevant work experience will be considered.
- Strong knowledge of cloud and software billing processes, programs, and tools, including Dynamics 365, CE, and F&O.
- Proven leadership skills with experience mentoring and motivating teams.
- Excellent analytical, critical-thinking, and problem-solving abilities.
- Strong written and verbal communication skills and ability to collaborate cross-functionally.
- Familiarity with accounting principles, financial regulations, and internal control requirements.
- Experience driving process improvements and automation initiatives.
- Customer service-oriented mindset with the ability to professionally manage escalations.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced, ambiguous environment.
- Detail-oriented, organized, and proactive work style.

Preferred Qualifications and Benefits
Zones is committed to fostering an inclusive and diverse workplace where every employee is valued. The company offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme aligned with company policy. Additional perks include complimentary meals and access to an in-house gym. Zones is an equal opportunity employer dedicated to maintaining a discrimination-free environment. The position operates on a schedule from 8 PM to 5 AM PK Time, supporting global operations and collaboration.

If you are passionate about driving innovation in IT and cloud commerce billing, Zones offers a dynamic and collaborative environment to advance your career.