Team Lead, Customer Service Representative (CSR), Verifiers, Receptionists

We are currently expanding our team and looking for motivated individuals to join us in various roles, including Team Lead, Customer Service Representative (CSR), and Verifiers. Our offices are based in Rawalpindi at two accessible locations: First Call Solutions on the 2nd floor of Rizwan Arcade, Adam Jee Road, Saddar, and on the 1st floor of Ali Plaza beside Dubai Islamic Bank on Peshawar Road. These are full-time, in-person positions offering a dynamic work environment where professionalism and a strong customer focus are highly valued.

Key Responsibilities
- Deliver exceptional customer service while maintaining a professional attitude at all times.
- Handle customer inquiries efficiently and resolve issues to ensure high levels of customer satisfaction.
- For Team Leads: Lead, coach, and monitor the customer service team’s performance to meet and exceed targets.
- For Receptionists: Greet visitors, manage incoming calls, and oversee front desk operations effectively.
- Consistently achieve performance goals and contribute to a positive, collaborative workplace culture.

Required Qualifications
- Educational qualifications ranging from Matriculation to Bachelor’s degree.
- Willingness and availability to work night shifts from 7:00 PM to 5:00 AM.
- Strong communication and interpersonal skills are essential across all roles.
- Prior leadership experience in a call center environment is mandatory for Team Lead positions.
- Customer service experience is preferred for CSR roles; however, fresh candidates with excellent communication skills are encouraged to apply.
- Basic computer literacy, including proficiency in MS Office applications.
- A positive attitude, professionalism, and a strong desire to learn and grow within the company.

Preferred Qualifications and Benefits
- Competitive salary package ranging from Rs. 35,000 to Rs. 150,000 per month, depending on experience and role.
- Performance-based incentives to recognize and reward outstanding contributions.
- Clear opportunities for career advancement within a professional and supportive work environment.
- Proficiency in English is preferred to facilitate effective communication with customers and team members.
- Preference for candidates located near Rawalpindi Westridge, with all positions requiring in-person attendance.

If you are customer-oriented, motivated, and eager to build your career in a thriving company, we invite you to apply and become a valued member of our growing team.