TEAM LEADER

MARS BPO, located in Saddar, Karachi, is seeking a motivated and experienced Team Leader to join our dynamic call center team. This role requires a target-oriented individual who can effectively lead and manage a team of call center agents while ensuring high performance and quality standards. The position is on-site with a shift timing from 6:00 PM to 4:00 AM, offering a competitive salary of up to PKR 80,000.

Key Responsibilities
- Lead, motivate, and manage a team of call center agents to achieve set targets.
- Monitor team performance, including call quality, attendance, and productivity.
- Provide coaching, guidance, and constructive feedback to enhance agent performance.
- Handle escalations and assist agents in resolving customer concerns efficiently.
- Maintain a positive and professional work environment within the team.
- Track and report on team performance metrics regularly to management.

Required Qualifications
- Previous experience working in a call center environment is mandatory.
- Demonstrated leadership or supervisory experience is preferred.
- Excellent communication and interpersonal skills to effectively manage and support the team.
- Strong leadership qualities combined with problem-solving abilities.
- Highly motivated and target-driven mindset.
- Ability to work efficiently under pressure and meet deadlines.
- Willingness to work the designated night shift from 6:00 PM to 4:00 AM.

Preferred Qualifications and Benefits
- Experience in team leadership within a call center setting is an advantage.
- Opportunity to work in a reputable BPO company with a supportive team environment.
- Competitive salary range from Rs 40,000 to Rs 100,000 per month based on experience and performance.
- On-site work location in Saddar, Karachi, providing a structured and collaborative workplace.

Join MARS BPO and take the lead in driving your team towards success in a fast-paced and rewarding environment.