Team Manager

Jubilee Life Insurance Company Ltd.

Pakistan

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Posted 4 days ago 15 views Report Job

Jubilee Life Insurance Company Limited, a well-established public limited company listed on the Pakistan Stock Exchange since 1995, has been delivering life insurance and financial protection solutions across Pakistan since 1996. With its registered office in Islamabad and principal office in Karachi, the company maintains a strong nationwide presence. Jubilee Life is committed to fostering long-term customer relationships, ensuring regulatory compliance, and pursuing sustainable growth. This creates an excellent opportunity for professionals seeking to advance their careers within a stable and professionally managed organization.

The Team Manager position is a full-time, on-site role based in Hyderabad District. The successful candidate will lead a team of insurance sales and customer service professionals, ensuring that performance targets, service standards, and compliance requirements are consistently achieved. Key responsibilities include coaching and mentoring team members, allocating daily tasks, monitoring both individual and team performance, and providing regular feedback and reports to senior management. The manager will also support staff in managing client relationships, resolving issues, and promoting the company’s products and services. Collaboration with other departments to improve operational processes, enhance service quality, and contribute to overall business growth is an essential part of this role.

Key Responsibilities

- Lead and manage a team of insurance sales and customer service professionals to meet performance and compliance standards.
- Provide coaching, mentoring, and development opportunities to enhance team capabilities.
- Allocate tasks effectively and monitor daily activities to ensure productivity and quality.
- Analyze individual and team performance data, prepare reports, and communicate findings to senior management.
- Support team members in client relationship management and issue resolution.
- Promote company products and services to customers through effective team guidance.
- Collaborate with cross-functional departments to streamline processes and improve service delivery.
- Ensure adherence to regulatory requirements and company policies at all times.

Required Qualifications

- Proven experience in team leadership or supervisory roles, ideally within insurance, financial services, or related sectors.
- Strong people management skills, including coaching, performance monitoring, and conflict resolution.
- Excellent communication and interpersonal abilities to build trust with both team members and clients.
- Competence in analyzing performance metrics, preparing reports, and making data-driven decisions.
- Effective organizational and time management skills with the ability to handle multiple priorities simultaneously.
- Solid understanding of insurance products, regulatory frameworks, and customer service standards; experience in life insurance is advantageous.
- Bachelor’s degree in Business, Management, Finance, or a related discipline.
- Proficiency in basic office software and familiarity with sales and customer management systems.
- Demonstrated integrity, accountability, and commitment to fostering an inclusive and non-discriminatory work environment.

Preferred Qualifications and Benefits

Relevant professional certifications in insurance or management will be considered an asset. Jubilee Life Insurance offers a professional work environment that encourages growth and development, providing employees with the opportunity to build a rewarding career in a respected and stable organization.

This role is ideal for candidates who are motivated by leadership challenges and are passionate about delivering excellent customer service while driving business success.