Tech Support Engineer

East Consulting, based in Boston with operations in Islamabad, Pakistan, is a leading Employer-of-Record (EOR) company that enables businesses to hire employees across different legal jurisdictions. We specialize in both technical and non-technical recruitment, providing North American partners with access to top talent. Our client, Red Beard Technology Solutions, is an expanding Managed IT Services Provider (MSP) focused on delivering responsive and reliable IT support to small and mid-sized businesses. They prioritize exceptional customer service and maintaining secure, productive technology environments. We are seeking a motivated IT Support Specialist who is resourceful, dependable, and customer-focused, enjoys teamwork, communicates clearly, and takes pride in resolving technical issues efficiently.

Key Responsibilities:
- Provide remote technical support for Windows, macOS, Microsoft 365, Google Workspace, and various business applications.
- Troubleshoot issues related to desktops, laptops, printers, hardware, software, and end-user concerns.
- Diagnose and resolve server and hosted service problems.
- Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
- Manage Google Workspace environments and perform user onboarding, offboarding, licensing, and account administration.
- Assist with cloud-to-cloud migrations, workstation deployments, hardware refreshes, and other client projects.
- Utilize Remote Monitoring and Management (RMM) tools to proactively monitor and maintain client systems.
- Troubleshoot networking issues such as DNS, DHCP, VPN connectivity, wireless networking, and firewalls.
- Document all work thoroughly within PSA and IT documentation systems.
- Escalate complex technical issues appropriately while maintaining ownership until resolution.
- Deliver friendly, professional, and timely customer service to clients.

Required Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Science, or a related field.
- Minimum of 2 years experience in a help desk or remote IT support role.
- Strong written and verbal English communication skills with excellent troubleshooting and analytical abilities.
- Experience supporting Microsoft 365 environments.
- Proficiency with Windows 10/11, macOS, and Linux/Unix operating systems.
- Experience administering Google Workspace.
- Familiarity with Remote Monitoring and Management (RMM) platforms and PSA tools such as Datto RMM, NinjaOne, ConnectWise Automate, Autotask, HaloPSA, or ConnectWise Manage.
- Knowledge of Microsoft Intune and Windows Autopilot.
- Working understanding of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and common networking concepts.
- Awareness of endpoint security, multi-factor authentication (MFA), antivirus, backup, and disaster recovery solutions.
- Ability to work independently in a fully remote environment with reliable high-speed internet.
- Willingness to work rotating shifts.

Preferred Qualifications and Benefits:
- Experience working for a Managed Services Provider (MSP) is highly desirable.
- Relevant certifications such as Microsoft, Google, CompTIA, or other industry-recognized credentials are preferred.
- Salary range: USD 650-1000 per month.
- Remote work opportunity.
- Comprehensive medical coverage.
- Paid time off (PTO).
- Gym membership discounts.

East Consulting is committed to fostering a diverse and inclusive workplace where all voices, especially those from minority groups, are heard, supported, and celebrated. We provide ongoing training and development focused on inclusivity to all employees throughout their careers with us.

Please note that all applicants must complete the required application form to be considered. Resumes submitted without the form will not be reviewed. Additionally, East Consulting does not accept unsolicited resumes from recruitment agencies and will not be responsible for any related fees.