Technical Business Analyst – Microsoft 365 & Endpoint

NKU Technologies is looking for a Technical Business Analyst with expertise in Microsoft 365 and endpoint management to support a large-scale enterprise migration and ongoing platform operations. This role requires a blend of hands-on Microsoft 365 administration, technical data analysis, and project coordination to ensure migration readiness, validate implementation outcomes, and collaborate effectively with global IT teams and external service providers.

Key Responsibilities

- Support tenant-to-tenant Microsoft 365 migration activities covering Entra ID, Exchange Online, SharePoint, OneDrive, Teams, Intune, Purview, and Defender.
- Utilize PowerShell and Microsoft Graph to extract and analyze data related to users, sign-ins, licenses, mailboxes, applications, and endpoints.
- Analyze extensive datasets using advanced Excel functions, including Power Query, PivotTables, and Power BI when necessary.
- Evaluate dormant accounts, define migration scope, assess readiness, identify dependencies, and determine cutover requirements through evidence-based analysis.
- Translate technical requirements into clear implementation specifications and validate deliverables from managed service providers against agreed acceptance criteria.
- Support the rollout of Microsoft Intune, including device enrollment, compliance policies, security baselines, application deployment, update rings, and BitLocker encryption.
- Apply and review identity and security controls such as multi-factor authentication (MFA), least privilege access, external sharing policies, data loss prevention (DLP), sensitivity labels, and retention policies.
- Coordinate multiple workstreams, liaise with regional IT teams and third-party suppliers, and maintain project trackers covering risks, decisions, dependencies, and action items.
- Provide hands-on configuration and troubleshooting support for Microsoft 365 access, Outlook, Teams, MFA, and post-migration issues as needed.
- Prepare technical documentation, user guidance materials, readiness reports, and evidence-based recommendations for stakeholders.

Required Qualifications

- Proven hands-on experience with Microsoft 365 administration and configuration.
- Working knowledge of Entra ID, Exchange Online, SharePoint, OneDrive, Teams, Intune, Purview, and Defender.
- Practical experience using PowerShell, Microsoft Graph, and advanced Excel features such as Power Query and PivotTables.
- Solid understanding of Microsoft 365 migrations, endpoint management, device compliance, identity, and security controls.
- Strong analytical skills combined with excellent documentation, troubleshooting, and project coordination abilities.
- Effective communication skills with the capability to manage multiple workstreams independently.

Preferred Qualifications

- Experience with enterprise-scale Microsoft 365 migrations.
- Familiarity with global Intune deployments.
- Previous work with managed service providers in similar technical environments.

This position offers the opportunity to play a critical role in a complex, global Microsoft 365 migration and endpoint management initiative, working closely with diverse teams and cutting-edge technologies.