Technical CSR

Cyberify is seeking a technically proficient and communication-focused Technical Customer Support Representative (Technical CSR) to join their team onsite in Multan, Pakistan. This full-time role operates from 6 AM to 4 PM and requires a candidate who can effectively assist clients with technical inquiries related to software development, troubleshooting, and other development-related issues. The ideal candidate will be comfortable engaging with clients, understanding their technical needs, and collaborating closely with the development team to ensure prompt and accurate resolution of problems.

Key Responsibilities
- Manage client inquiries concerning software, websites, applications, and various technical challenges.
- Interpret and relay development-related issues clearly to the technical team.
- Provide clients with troubleshooting assistance and basic technical guidance.
- Collect, document, and communicate client requirements to developers efficiently.
- Coordinate with developers to monitor issue status, updates, and resolutions.
- Keep clients regularly informed about project progress and technical developments.
- Maintain professional communication to ensure high levels of client satisfaction.

Required Qualifications
- Basic to intermediate knowledge of software development, web development, or application development.
- Familiarity with technologies such as HTML, CSS, JavaScript, APIs, and databases is advantageous.
- Strong verbal and written communication skills with the ability to explain technical problems and solutions in simple terms.
- Effective problem-solving, coordination, and organizational abilities.
- Professional communication skills to interact confidently with both clients and technical teams.

Cyberify values candidates who can blend technical expertise with excellent customer service and clear communication, effectively bridging the gap between clients and developers. This role offers the opportunity to work closely with a dynamic development team while directly supporting client needs in a fast-paced environment.