Posted Sep 26, 2026 23 views
The Technical Customer Experience Executive role is ideal for fresh graduates or candidates with up to one year of relevant experience in technical support or coordination. This full-time, onsite position based in Karachi offers an opportunity to engage directly with customers and internal teams, ensuring smooth communication and effective resolution of technical issues. The role demands a proactive approach to customer service, project coordination, and process improvement, with a focus on maintaining high service standards and contributing to team goals.
Key Responsibilities
- Act as the primary liaison between customers and internal departments such as Technical Operations, Projects, and Development to facilitate seamless issue resolution and coordination.
- Provide first-level (L1) technical support via email, phone, and ticketing systems, ensuring timely responses and consistent updates on issue status.
- Coordinate project-related activities across cross-functional teams, tracking deliverables and ensuring tasks are completed within established timelines.
- Maintain accurate and up-to-date customer records, project documentation, reports, and dashboards to support performance monitoring and progress evaluation.
- Identify opportunities for process improvements and automation to enhance operational efficiency and overall customer experience.
- Prepare meeting minutes, document action items, and follow up to ensure alignment and clear communication among stakeholders.
- Collaborate closely with Technical, Operations, and Product teams to support the execution of customer requests and internal projects.
- Contribute to achieving departmental Key Performance Indicators (KPIs) while adhering to defined service quality and compliance standards.
- Demonstrate flexibility by working in rotational shifts as required.
Required Qualifications
- Bachelor’s Degree from a recognized institution.
- Fresh graduates or candidates with up to one year of experience in technical support or coordination roles.
- Strong communication skills to effectively interact with customers and internal teams.
- Basic understanding of technical support processes and project coordination.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Willingness to work onsite in Karachi and adapt to rotational shift schedules.
This position offers a valuable opportunity to develop technical customer service skills and gain exposure to cross-functional team collaboration within a dynamic work environment. Candidates who are eager to learn, detail-oriented, and committed to delivering excellent customer experiences will find this role rewarding.
Skills
Job Details
Eocean Pvt Ltd
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