Technical Implementation Engineer

Join Eon, a leader in healthcare innovation dedicated to making patients healthier and healthcare more affordable. Our flagship product, Eon Patient Management (EPM), leverages advanced technology to identify patients at risk and streamline clinical decision-making. By enhancing adherence to care pathways across multiple disease states, we help clinicians operate at the top of their licenses, improving patient outcomes and supporting healthcare systems both clinically and financially. As pioneers in incidental tracking and patient management, we utilize Artificial Intelligence to empower healthcare organizations ranging from small health systems to large national Integrated Delivery Networks (IDNs) across the United States.

As a Technical Implementation Engineer at Eon, you will be instrumental in driving the successful deployment of our innovative solutions. You will work closely with internal teams to gather and define product requirements, ensuring smooth and efficient customer implementations. Your role will involve performing technical configuration tasks, managing bulk data uploads, and utilizing custom scripts and SQL queries for historical data backloads and global product updates. You will also document and track customer-specific dashboard configurations, provide accurate time estimates for customizations, and maintain ongoing communication with clients to secure feedback and approvals. Supporting implementation calls and collaborating with cross-functional teams will be key to delivering tailored solutions. Additionally, you will provide Tier 3 support to troubleshoot and resolve implementation issues, contributing directly to Eon’s mission of improving patient care and healthcare affordability.

Key Responsibilities

- Collaborate with internal teams to gather and scope new product requirements during customer implementations
- Perform technical implementation tasks, including developing and reviewing site-specific data configurations
- Manage bulk dashboard uploads such as historical data backloads and global product data changes using custom scripts and SQL queries
- Upload and track customer-specific dashboard data configurations
- Document and maintain detailed customer portfolios
- Provide time estimates for additional customizations and communicate with clients to obtain feedback and approvals
- Offer technical support during customer implementation calls
- Work closely with product, development, and customer success teams to track and deploy custom requirements
- Deliver Tier 3 support for implementation-related issues and coordinate with internal teams for resolution

Required Qualifications

- Bachelor’s degree in Engineering, Computer Science, or a related field
- 1-3 years of relevant technical experience
- Hands-on experience with SQL
- Familiarity with tools such as Jira, Slack, and GitHub
- Excellent English communication skills, including experience documenting root cause analysis
- Ability to multitask effectively in a fast-paced environment
- Willingness and ability to work in a 24x7 operational environment

Preferred Qualifications and Benefits

- Knowledge of HL7 standards is a plus
- Competitive salary and comprehensive health insurance
- Referral bonuses and generous vacation time
- Paid maternity and paternity leave
- Flexible work-from-home options
- On-site lunch facility and travel allowance
- Company-provided equipment including laptop, internet device, and monitors
- Opportunities for professional development and career growth
- Collaborative and energetic team culture

Eon is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all team members can thrive. If you are passionate about leveraging technology to transform healthcare, we encourage you to apply and join our dynamic team.