Technical Product Manager – Telco BSS Transformation & TaaS

The Technical Product Manager will lead the definition and execution of product requirements for the company’s Telco BSS Transformation and Telecom-as-a-Service (TaaS) initiatives. This role bridges business operations with architecture and engineering teams, translating complex cross-functional operational needs into detailed, build-ready requirements. The manager will oversee the entire rollout process, ensuring a smooth, phased deployment across multiple markets and brands, while maintaining alignment among diverse stakeholders.

Key Responsibilities

- Author comprehensive product requirement documents (PRDs), system requirement specifications (SRS/BRDs), and detailed functional specifications that clearly translate business and operational needs into actionable engineering tasks.
- Map operational processes across various Telco stack systems, including member care, commercial, technical, IVR, USSD, and digital channels, to ensure the new platform supports end-to-end functionality for each area.
- Develop and manage phased rollout plans, coordinating migration, cutover, and go-live readiness across different markets and brands.
- Collaborate closely with the architecture team to validate technical feasibility and ensure alignment with the target platform design.
- Manage stakeholders by aligning business, operations, and technical teams on project scope, priorities, and timelines throughout the transformation program.
- Support testing efforts by working with QA teams to ensure requirements are testable and correctly translated into user acceptance testing (UAT) scenarios.

Required Qualifications

- Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, Business, or a related field.
- A minimum of 3 to 5 years of experience in the telecom industry, with hands-on exposure to BSS platforms and telecom operations.
- Strong understanding of operational processes across multiple functions such as member care, commercial, technical, IVR, USSD, and digital channels.
- Proven ability to write clear and detailed PRDs, SRS/BRDs, and other requirements documentation.
- Experience in planning and managing rollout and cutover activities for platform or system transformation projects.
- Ability to work closely with solution architects, with a solid grasp of system design, integration points, and data flows to validate technical feasibility.
- Excellent stakeholder management and cross-functional coordination skills.

Preferred Qualifications

- Proficiency in Spanish to effectively support stakeholders in the LATAM market.
- Experience with Telecom-as-a-Service (TaaS) or Mobile Virtual Network Operator (MVNO) enablement programs.
- Exposure to multi-brand, multi-market telecom environments, particularly in GCC and/or LATAM regions.
- Familiarity with BSS/OSS vendor platforms such as Amdocs, Netcracker, Comviva, Huawei BSS, CSG, or Odoo-based platforms.

VentureDive, founded in 2012 by technology entrepreneurs from MIT and Stanford, is a rapidly growing technology company focused on developing and investing in innovative products and solutions that simplify and improve lives globally. The company aims to establish a world-class technology organization and entrepreneurial ecosystem in the region, recognized for excellence and innovation.