Technical Sales & Support Engineer

ZGL Private Limited is a diversified electrical engineering company specializing in the manufacturing of MV and LV switchgears, transformers, cable trays, ladders, and busways. The company offers comprehensive services including electrical consulting, contracting, automation and control systems, inspection and testing, as well as erection and commissioning. Additionally, ZGL provides solar energy solutions for domestic, commercial, industrial, and utility sectors, along with transformer oil testing and dehydration services. With a broad portfolio of products and services, ZGL supports clients throughout the power and energy value chain, presenting opportunities to work on diverse technical projects.

The Technical Sales & Support Engineer role is a full-time, on-site position based in Lahore. This role focuses on engaging with existing and prospective customers to understand their technical requirements and develop tailored proposals for switchgears, transformers, solar systems, and related products. The engineer will be responsible for delivering both pre-sales and post-sales technical support, including product demonstrations, troubleshooting, and collaborating with engineering and production teams to resolve any customer issues. Daily activities include managing sales inquiries, assisting with tender and bid processes, maintaining detailed records of sales activities, and ensuring timely follow-up to enhance customer satisfaction. The role may also require site visits for inspections, commissioning assistance, and providing technical training to customers and internal teams.

Key Responsibilities
- Engage with customers to understand technical needs and prepare customized proposals for electrical products and solar systems.
- Provide technical support before and after sales, including product demonstrations and troubleshooting.
- Coordinate with engineering and production teams to address and resolve customer issues efficiently.
- Manage sales inquiries and support tender and bid processes to secure new business opportunities.
- Maintain accurate records of sales activities and ensure prompt follow-up to maximize customer satisfaction.
- Conduct site visits for inspections, commissioning support, and deliver technical training to customers and internal staff.

Required Qualifications
- Strong skills in Technical Sales and Sales Operations, including managing inquiries, proposals, and customer relationships.
- Proficiency in Technical Sales Support and Technical Support to handle pre- and post-sales technical queries and product-related challenges.
- Solid analytical abilities to interpret technical specifications, system requirements, and customer needs effectively.
- Bachelor’s degree in Electrical Engineering or a related discipline is highly desirable.
- Knowledge of MV/LV switchgears, transformers, solar energy systems, and industrial electrical equipment is advantageous.
- Effective communication skills with the ability to collaborate across cross-functional teams and maintain a customer-focused approach.

Preferred Qualifications and Benefits
- Experience in field support, commissioning, or industrial sales within the electrical or energy sectors is preferred.
- Opportunity to work on a variety of technical projects within a growing and diversified company.
- Exposure to an integrated portfolio of products and services across the power and energy value chain.

This position offers a dynamic environment for professionals seeking to apply their technical sales expertise and contribute to innovative electrical and energy solutions.