Technical Service Engineer

This role involves providing high-quality technical support to ensure the effective and reliable operation of filling machines at customer sites. The primary focus is to reinstate equipment into the production environment promptly while minimizing downtime. The position requires on-site service, including analyzing, troubleshooting, and resolving technical issues to maintain smooth operations. A key objective is to reduce customers’ operational costs and enhance satisfaction by delivering exceptional service. Building and maintaining positive, ongoing relationships with customers is essential, including providing support and following up on any concerns or problems. Accurate and timely completion of all relevant reports is also required. Additionally, the role emphasizes the importance of product quality and maintaining a safe working environment. Other tasks may be assigned by the supervisor as needed.

Key Responsibilities

- Provide high-quality technical service to ensure the effective and reliable operation of filling machines at customer sites.
- Perform on-site service including detailed analysis, troubleshooting, and problem-solving.
- Work to reduce customers’ operational costs while ensuring a high level of customer satisfaction.
- Establish and maintain continuous positive relationships with customers, including follow-up support.
- Execute and complete all relevant reports accurately and in a timely manner.
- Understand and uphold the importance of product quality and maintain a safe working environment.
- Perform other duties as assigned by the supervisor.

Required Qualifications

- Comprehensive knowledge of filling machines with 5 to 8 years of hands-on experience.
- Familiarity with specific models such as A3Flex, A3CompactFlex, A3Speed, A1, TBA8, and TBA19.
- Good understanding of Lamipak product applications on filling machines.
- Proficient in the use of mechanical tools and measurement instruments.
- Ability to interpret electrical, mechanical, and pneumatic drawings and diagrams.
- Strong English communication skills, both verbal and written.

No preferred qualifications or benefits were specified for this position.