Technical Support Agent

HRPSP - Your Strategic HR Partner

Islamabad , Pakistan

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Posted 12 hours ago Report Job

We are seeking a dedicated Technical Support Agent/Associate to join our team in Islamabad. The ideal candidate will provide exceptional technical assistance related to telecom services, ensuring customer satisfaction through effective communication and problem resolution. This role requires handling customer inquiries via phone, email, and chat, maintaining accurate records, and staying informed about the latest product updates and service changes. The position is based in Islamabad and involves working on a roster with shift rotations.

Key Responsibilities:
- Provide technical support and troubleshoot telecom service issues efficiently.
- Assist customers through multiple channels including phone, email, and chat, delivering clear and concise guidance.
- Maintain comprehensive documentation of customer interactions and service requests.
- Keep up-to-date with product developments and service modifications to offer accurate information.

Required Qualifications:
- Must possess a laptop for work purposes.
- Minimum educational qualification is a Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Residency in Islamabad is mandatory; applications from outside the city will not be considered.
- Willingness to work in a roster-based environment with shift rotations.
- Strong communication skills coupled with effective problem-solving abilities.
- Ability to perform well under pressure and manage multiple customer queries simultaneously.

Compensation and Work Environment:
The position offers a starting salary of Rs40,700.00 per month. This is an in-person role based in Islamabad, requiring the candidate to be physically present at the workplace.

If you meet the above criteria and are looking to advance your career in technical support within the telecom sector, this opportunity provides a dynamic and supportive environment to grow your skills.