Technical Support Analyst

Yuno is seeking a skilled Technical Support Analyst to join our Global Customer Success team in Hyderabad, India. As part of a company that builds cutting-edge payment infrastructure enabling businesses worldwide to access over 1,000 payment methods through a single API, you will play a vital role in ensuring seamless global payment operations. This full-time position requires a minimum of two years’ experience and offers the opportunity to work with advanced AI-driven systems that manage smart routing and fraud prevention across more than 80 countries. If you enjoy solving complex technical challenges, thrive in fast-paced environments, and are passionate about backend technologies and scalable systems, this role is an excellent fit.

Key Responsibilities
- Implement and maintain a robust real-time monitoring system to provide full visibility into critical workflows and prevent incident escalation.
- Serve as the primary point of contact for clients, delivering exceptional technical support, resolving issues promptly, and escalating critical incidents when necessary.
- Collaborate closely with backend teams by assisting with scripting, bug reproduction, log analysis, and basic API testing to diagnose and resolve problems efficiently.
- Develop and standardize operational processes to ensure scalability and consistent service quality across the team.
- Analyze recurring issues and recommend data-driven improvements to elevate the Network Operations Center (NOC) as a strategic function within the company.
- Maintain continuous operational coverage through well-structured shift handovers, including weekend and extended hours support to enable 24/7 service.
- Participate in development activities to deepen backend knowledge and contribute to building scalable systems.
- Identify gaps in existing tools and workflows and proactively propose innovative solutions.

Required Qualifications
- Fluent English communication skills with the ability to clearly articulate technical information.
- At least 2 years of experience in technical support, NOC operations, or a related technical role.
- Basic proficiency with monitoring tools and alerting systems.
- Hands-on experience in coding, including scripting, debugging, and log analysis.
- Familiarity with APIs and the capability to assist clients with integration or connectivity challenges.
- Strong analytical and problem-solving skills with a customer-focused mindset.
- Ability to work effectively in fast-paced, high-pressure environments while maintaining attention to detail.
- Availability to work weekends and flexible hours to support a 24/7 operational model.

Preferred Qualifications and Additional Information
- Mid to senior-level professionals with a proven track record in technical support roles are preferred.
- This position demands technical proficiency beyond typical customer support; candidates will be evaluated on their technical skills throughout the hiring process.
- Yuno embraces the use of AI tools to assist in recruitment processes such as resume analysis and application review; however, all final hiring decisions are made by human recruiters.

Join Yuno to be part of a dynamic team that empowers global brands like InDrive, McDonald’s, Rappi, and Viva Aerobus by delivering reliable, innovative payment solutions. If you are driven by curiosity, eager to grow your backend expertise, and committed to operational excellence, we encourage you to apply.