Technical Support Engineer

This role involves providing comprehensive technical support primarily through on-site engagement with customers. The successful candidate will be responsible for conducting Proof of Concept (POC) activities, demonstrations, presentations, and technical exchanges. They will also track and resolve technical issues while delivering training to both partners and customers. In addition to face-to-face support, technical assistance will be offered via phone, email, and other remote communication methods. The position requires close collaboration with internal teams and external end users to ensure smooth technical operations and knowledge transfer.

Key Responsibilities
- Provide on-site technical support and engage directly with customers to address their needs.
- Lead or assist in Proof of Concept (POC), demonstrations, and presentations to showcase product capabilities.
- Conduct technical exchanges and collaborate with customers and partners to resolve issues efficiently.
- Track, diagnose, and fix technical problems related to network products and services.
- Deliver training sessions to internal staff, partners, and customers to enhance their technical understanding.
- Offer remote technical support through phone, email, and other communication channels as needed.

Required Qualifications
- Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Engineering qualification in Computer Science, Telecommunications, or a related field.
- Minimum of 2 years of experience in the IT industry as a technical engineer, with a strong foundation in network best practices.
- Thorough understanding of TCP/IP protocols, common network applications, routing, and the OSI Model.
- Solid knowledge of firewall, Unified Threat Management (UTM), network security technologies, and wireless technologies.
- Familiarity with mainstream network equipment such as Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, and Ruckus.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues involving network products.
- Excellent oral and written communication skills in English.

Preferred Qualifications and Benefits
- Certifications such as CCNA or CCNP are highly desirable and will be considered an advantage.
- Proven hands-on experience with network security and wireless technologies will enhance candidacy.

This position offers the opportunity to work closely with cutting-edge network technologies and develop expertise in a dynamic IT environment. Candidates who demonstrate technical proficiency, strong communication skills, and a customer-focused approach will thrive in this role.