We are seeking a motivated and detail-oriented Sales Support Engineer to join our regional sales team based in Islamabad or Karachi, Pakistan. This role plays a crucial part in supporting Sales and Account Managers throughout the pre-sales and sales lifecycle. The successful candidate will prepare commercial and technical proposals, manage sales opportunities and leads, coordinate with internal teams, and ensure timely engagement with customers. A strong engineering background in Telecommunications, Electronics, or a related field is essential, along with excellent organizational and communication skills. Experience with SAP CRM/C4C and a solid understanding of communication systems and RF fundamentals are key to succeeding in this position.
Key Responsibilities
- Support Regional Sales Managers and Account Managers in meeting sales targets and revenue goals.
- Prepare, review, and manage commercial and technical sales offers, quotations, and proposals.
- Maintain and update sales opportunities, leads, and customer records within SAP CRM/C4C.
- Monitor the sales pipeline and proactively follow up on leads, opportunities, and pending customer actions.
- Coordinate with internal departments to ensure accurate pricing, technical compliance, and timely delivery of proposals.
- Track bid submissions, proposal deadlines, and customer requirements to ensure compliance.
- Serve as the primary point of contact for customer inquiries related to quotations, product details, and order status.
- Assist in customer presentations, product demonstrations, and technical discussions as needed.
- Support account planning and contribute to customer relationship management initiatives.
- Maintain detailed and accurate records of customer interactions and sales activities.
- Provide pre-sales technical support for communication and electronic systems.
- Understand customer requirements and help align technical solutions with business needs.
- Assist in preparing technical documentation, compliance matrices, and solution descriptions.
- Ensure CRM data quality and adherence to company sales processes.
- Support regional sales reviews, business planning, and performance tracking activities.
Required Qualifications
- Bachelor’s Degree in Telecommunications Engineering, Electronics Engineering, Electrical Engineering, or a related technical discipline.
- Minimum of 2 years’ experience in sales support, inside sales, technical sales, pre-sales, or a similar customer-facing technical role.
- Strong knowledge of telecom systems, including mobile, satellite, terrestrial wired, and wireless communication technologies.
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- Excellent oral and written communication skills.
Preferred Qualifications and Benefits
- Experience with SAP CRM, SAP C4C (Cloud for Customer), or similar CRM platforms.
- Familiarity with B2B/B2G sales processes, proposal generation, and opportunity management.
- Opportunities for remote work.
- Competitive compensation package.
- Provident fund and life insurance coverage.
- Comprehensive healthcare benefits.
- Supportive work-life balance.
- Long-term career growth in a dynamic work environment.
- Employee engagement and welfare programs.
- Inclusive and fair company culture.
- Bonus, recognition, and rewards programs.
Join Rohde & Schwarz and become part of a passionate team dedicated to delivering innovative solutions in telecommunications and electronics. This role offers daily challenges and opportunities for professional development within a supportive and dynamic environment.