Technical Support Engineer

This role involves overseeing the installation, commissioning, and technical support of photovoltaic inverter products and related systems within a designated region. The candidate will provide technical guidance, organize training sessions, and manage maintenance and upgrade activities for equipment such as inverters, data collectors, and management systems. A key part of the position is to address and resolve on-site service issues promptly, ensuring customer satisfaction and operational efficiency. The role also includes coordinating spare parts logistics and developing technical solutions tailored to customer needs. Additionally, the candidate will contribute to drafting and reviewing technical agreements, project documentation, and tender proposals. Engaging with customers to understand their requirements and pain points is essential, as is supporting product planning and development through feedback and market intelligence analysis.

Key Responsibilities

- Manage the installation, commissioning, and technical guidance of photovoltaic inverters and associated systems within the assigned region.
- Organize and conduct technical training, maintenance, and system upgrades, including work on inverters, data collectors, and management platforms.
- Respond to and resolve on-site service issues related to inverters and management systems efficiently and effectively.
- Coordinate the application process and recovery of spare parts to support ongoing operations.
- Develop and implement technical solutions for photovoltaic inverter products; prepare and review technical agreements, project documentation, and tender submissions.
- Engage with customers to identify product-related challenges and develop targeted strategies to address their needs.
- Collect and analyze medium- and long-term customer requirements to inform product planning and development.
- Participate actively in the product development lifecycle, including review and iteration of inverter products.
- Monitor market trends and gather market intelligence related to photovoltaic inverter products.
- Provide technical support and respond to customer inquiries regarding market demands and product capabilities.

Required Qualifications

- Bachelor’s degree or higher, with a minimum of 3 years’ experience in digital energy solutions or technical support. Experience in product development is advantageous.
- Proficiency in both Portuguese and English, with the ability to communicate effectively in a professional work environment.
- Strong interpersonal and communication skills, capable of actively listening to customer feedback and responding promptly to their needs.
- Ability to work effectively in a cross-cultural environment, demonstrating adaptability and cultural sensitivity.

There are no specific preferred qualifications or benefits mentioned in the original description. However, candidates with experience in product development and strong bilingual communication skills will be well-positioned for success in this role.