Technical Support Engineer

The Technical Support Engineer position is based in the SITE Area of Karachi and requires a candidate with a Diploma or Bachelor’s Degree in Electrical or Electronics Engineering. The ideal applicant will have 2 to 3 years of experience working with OEM, industrial, or government customers. This role focuses on managing customer relationships, handling payment follow-ups and collections, coordinating tenders and dispatches, resolving battery-related issues, and maintaining accurate customer documentation. Strong communication skills, proficiency in MS Office, and a readiness to travel for customer visits are essential for success in this role.

Key Responsibilities:
- Manage and maintain relationships with OEM, industrial, and government customers.
- Conduct payment follow-ups and ensure timely collections.
- Handle tender processes, including preparation and submission.
- Coordinate dispatch activities to ensure smooth delivery of products.
- Troubleshoot and resolve battery-related technical issues.
- Maintain comprehensive and up-to-date customer documentation.
- Communicate effectively with customers and internal teams to address inquiries and concerns.
- Travel to customer sites as required to provide on-site support and build strong client relationships.

Required Qualifications:
- Diploma or Bachelor’s Degree in Electrical or Electronics Engineering.
- 2 to 3 years of relevant experience servicing OEM, industrial, or government sectors.
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Ability and willingness to travel frequently for customer visits.

Preferred Qualifications and Benefits:
- Experience in handling tenders and dispatch coordination is highly desirable.
- Knowledge of battery technologies and troubleshooting techniques.
- The position offers a market-competitive compensation package.

This role is ideal for candidates who are technically skilled, customer-focused, and capable of managing multiple responsibilities in a dynamic environment.