Technical Support Engineer

We are looking for a detail-oriented and skilled Technical Support Engineer with mandatory hands-on experience in LeadsPedia and call routing systems. The successful candidate will be responsible for configuring, managing, and optimizing call routing campaigns, troubleshooting technical integrations, and ensuring the smooth performance of campaigns. This role requires a strong technical background and the ability to work closely with both technical and operations teams to maintain seamless campaign execution. The position follows a Monday to Friday schedule with shift timings from 6:00 PM to 3:00 AM and is based on-site.

Key Responsibilities
- Manage, configure, monitor, and optimize call routing campaigns to maximize efficiency and performance.
- Operate call tracking platforms such as LeadsPedia, Retreaver, and TrackDrive.
- Configure and troubleshoot API integrations, postbacks, and webhooks to ensure accurate data flow.
- Identify and resolve issues related to call routing, tracking, and overall campaign performance.
- Monitor system performance continuously to maintain accurate call tracking and routing.
- Collaborate with technical and operations teams to guarantee smooth and timely campaign execution.

Required Qualifications
- Hands-on experience with LeadsPedia is mandatory.
- Proven expertise in call routing systems and campaign configuration.
- Strong understanding of APIs, postbacks, webhooks, and other technical integrations.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Effective communication and coordination abilities to work across teams.
- Bachelor’s degree in Computer Science, IT, or a related field is preferred.

Preferred Qualifications and Benefits
- Familiarity with additional call tracking platforms such as Retreaver, TrackDrive, or Ringba is considered an advantage.
- Competitive monthly salary ranging from Rs100,000 to Rs130,000.
- Work location is in person, providing direct collaboration opportunities with the team.

This role offers an excellent opportunity for candidates with a strong technical background in call routing and campaign management to contribute to a dynamic environment focused on optimizing campaign performance.