Technical Support Engineer

We are seeking a Level 2 Technical Support Engineer to join our team. The ideal candidate will have hands-on experience with computer hardware, networking, VoIP phones, switches, and routers. In this role, you will be responsible for delivering technical support to our customers, ensuring smooth operation and maintenance of network systems and related equipment.

Key Responsibilities:
- Troubleshoot and resolve network and hardware-related issues promptly.
- Configure and maintain network devices, including VoIP phones, switches, and routers.
- Research, diagnose, and resolve technical problems efficiently.
- Provide technical advice and support to customers via email and phone communication.
- Monitor and maintain VoIP systems to ensure optimal performance.
- Oversee system performance and implement necessary adjustments.
- Conduct regular maintenance on all systems to prevent downtime.

Required Qualifications:
- Proven experience working with computer networking and VoIP systems.
- Strong knowledge of switches and routers configuration and troubleshooting.
- Fluent in English with excellent communication and customer service skills.
- Ability to work 10 hours per day, 5 days a week.
- Willingness and ability to commute daily to the office located in Bahria Phase 8, Rawalpindi.
- Availability to work in rotational shifts as required.

Preferred Qualifications and Additional Information:
- Minimum of 2 years of relevant work experience is preferred.
- Candidates who can reliably commute or are planning to relocate to Rawalpindi before starting work will be given preference.
- The position requires immediate availability due to urgent hiring needs.
- Salary range is Rs70,000 to Rs100,000 per month.
- This is a full-time, in-person role based in Rawalpindi.

Applicants will be asked to answer several questions during the application process, including their proficiency in English, experience with routers, switches, and VoIP, ability to work rotational shifts, and readiness to start immediately. Candidates should also confirm their ability to commute daily to the office.

If you are a self-motivated and detail-oriented individual with a passion for technology and customer support, we encourage you to apply. Please submit your resume and cover letter for consideration, clearly indicating your interest in the Technical Support Engineer position.