Technical Support Executive

Mace Engineering Technologies Pvt Ltd is a prominent multinational company specializing in design and manufacturing, with a strong focus on automotive product development. Headquartered in Melbourne, Australia, the company is recognized for its innovative and dynamic approach. Mace Engineering is committed to delivering a broad range of advanced yet cost-effective solutions designed to enhance the performance of its clients' vehicles. The company is currently looking to hire a motivated and energetic Technical Support Executive to join their team. This role demands experience in a fast-paced, hands-on environment and a strong customer service orientation.

Key Responsibilities

- Ensure high levels of customer satisfaction by providing excellent sales service.
- Identify and assess customer needs to achieve optimal satisfaction.
- Adhere to established communication procedures, guidelines, and policies.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Understand and ascertain customers’ needs and preferences.
- Recommend and demonstrate products that align with customer requirements.
- Manage point-of-sale processes efficiently.
- Stay updated with the latest product information.
- Clearly and accurately describe product features and benefits to customers.

Required Qualifications

- Exceptional verbal and written communication skills in English.
- Strong computer skills, including proficiency in Excel.
- Self-motivated, focused, and reliable team player.
- Excellent interpersonal skills and professional demeanor.
- Familiarity with customer support and sales roles.
- A strong drive and passion to develop expertise to meet the company’s high standards.
- Technical or engineering background with a keen interest in performance motor vehicles and motorsport.

Preferred Qualifications and Benefits

- Working knowledge of automotive engines and systems is highly desirable.

This role offers an exciting opportunity to work within a leading multinational company known for its innovation in automotive engineering. Candidates with a passion for technical support, customer service, and automotive performance will find this position rewarding and challenging.