Technical Support (Fresh Grad Lahore on-site)

Etaps is an innovative AI-powered platform designed to optimize online retail operations by integrating advanced artificial intelligence into essential eCommerce workflows. The platform enhances customer engagement, marketing automation, inventory management, and fulfillment processes, enabling businesses to operate more efficiently. By utilizing machine learning to analyze customer behavior, Etaps delivers personalized shopping experiences through targeted recommendations and customized campaigns. It also provides real-time customer support via chatbots, comprehensive product information management, and AI-driven analytics that offer insights into sales trends, customer demographics, and geographic behavior. Etaps seamlessly integrates with multiple eCommerce platforms and supports features such as automated email and social media marketing, personalized delivery options, demand forecasting, and supply chain optimization.

This full-time, on-site Technical Support position based in Lahore is ideal for fresh graduates eager to start their careers in a dynamic tech environment. The role focuses on delivering exceptional support to users of the Etaps platform by addressing technical inquiries and troubleshooting issues to ensure smooth system operation.

Key Responsibilities
- Respond promptly to user inquiries and resolve technical issues related to the Etaps platform.
- Manage customer support tickets by documenting problems and solutions accurately.
- Escalate complex technical challenges to appropriate teams and follow up to guarantee customer satisfaction.
- Monitor system performance and assist with product configuration as needed.
- Collect and analyze user feedback to contribute to platform improvements.
- Collaborate closely with product and engineering teams to enhance platform stability and usability.
- Participate in training sessions and knowledge-sharing activities to stay current with new features and updates.

Required Qualifications
- Strong technical support and troubleshooting skills, with the ability to diagnose and resolve platform-related issues efficiently.
- Excellent customer support abilities to manage inquiries professionally and maintain positive user relationships.
- Good analytical skills to interpret technical problems, understand user behavior, and identify recurring issues.
- Clear verbal and written communication skills for explaining technical information in an accessible manner.
- Relevant academic background in Computer Science, Information Technology, Engineering, or a related field.
- Willingness and ability to work on-site in Lahore, manage multiple tasks, and collaborate within cross-functional teams.

Preferred Qualifications and Benefits
- Familiarity with eCommerce platforms, basic networking concepts, and ticketing/support tools is advantageous.
- Opportunity to work in a fast-growing AI-driven company with exposure to cutting-edge technology in the eCommerce domain.
- Hands-on experience in a collaborative environment that encourages continuous learning and professional development.

This role offers a valuable starting point for fresh graduates looking to build a career in technical support within the AI and eCommerce sectors. The position emphasizes teamwork, problem-solving, and customer satisfaction, providing a solid foundation for growth in the technology industry.