Technical Support Intern

SMSAMI is seeking a motivated and enthusiastic Technical Support Intern to join its team in Peshawar for a three-month paid internship. This role is ideal for fresh graduates eager to start their careers in technical support, troubleshooting, networking, and customer service. The intern will gain hands-on experience by working alongside experienced professionals, assisting users, resolving basic technical issues, and developing practical IT skills in a professional environment. The position requires onsite work from Monday to Friday, with flexible morning shift hours from 10:00 AM to 6:00 PM, and offers a monthly stipend of PKR 20,000.

Key Responsibilities

Technical Support & Troubleshooting: Assist in identifying and resolving basic hardware, software, and networking issues. Provide technical assistance to customers and internal teams, troubleshoot internet connectivity, LAN, Wi-Fi, and other network-related problems. Escalate complex technical issues to senior team members when necessary.

System Installation & Configuration: Support the installation, configuration, and maintenance of computer systems and software applications. Assist with setting up client computer environments, performing software updates, and conducting routine system maintenance.

Customer Support: Help users understand and effectively use the company’s software products. Follow up with users to ensure their issues are resolved satisfactorily while maintaining professional and courteous client relationships.

Documentation & Reporting: Record and track technical support requests accurately. Maintain detailed documentation of reported issues and their resolutions. Compile job reports and provide regular updates to the team.

Team Collaboration: Work closely with the technical team to enhance service quality. Contribute to a positive work environment and learn best practices in IT support.

Required Qualifications

A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field from an HEC-recognized institution is required. Fresh graduates are encouraged to apply.

Preferred Qualifications

Basic knowledge of computer hardware, software, operating systems, and networking concepts is preferred. Familiarity with IP addresses, LAN, Wi-Fi, and internet connectivity will be advantageous. Knowledge of web services, APIs, or networking terminology is considered a plus.

Skills & Competencies

Candidates should possess strong problem-solving and analytical skills, along with good verbal and written communication abilities. Basic troubleshooting, organizational skills, time management, and attention to detail are essential. A willingness to learn, take initiative, work collaboratively, and maintain a customer-focused attitude in a fast-paced environment is important.

Training, Mentorship & Career Opportunity

SMSAMI offers a comprehensive three-month training and mentorship program that includes practical on-the-job learning in technical support, troubleshooting, networking fundamentals, and customer service. Successful completion of the internship may lead to a full-time employment opportunity based on the intern’s performance, progress, and overall suitability.

Benefits & Learning Opportunities

Interns will receive practical learning and mentorship from experienced technical professionals, gaining exposure to customer support, software troubleshooting, and issue resolution. This internship provides valuable professional development and hands-on experience that can pave the way for a future career in IT support.