Technical Support (Lahore on-site)

ETAPS is a technology company specializing in SaaS solutions designed to help businesses optimize their operations, manage orders efficiently, and enhance customer communication. We are seeking a motivated Technical Support Executive to join our team. In this role, you will assist customers in resolving technical issues while ensuring a high-quality support experience.

Key Responsibilities
Provide technical assistance to customers using the ETAPS platform by troubleshooting software issues, configuration challenges, and system errors. You will guide customers through platform features, workflows, and functionalities to maximize their experience. Identifying, documenting, and reporting bugs to the technical teams is a crucial part of the role. You will manage support tickets and ensure timely follow-up until issues are resolved. Additionally, you will assist with customer onboarding, including product demonstrations and training sessions. Collaboration with product and engineering teams to resolve technical problems is essential. Maintaining accurate records of customer queries, reported bugs, and resolutions will support continuous improvement efforts.

Required Qualifications
A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field is required. Fresh graduates or candidates with up to one year of professional experience are encouraged to apply. Candidates must have completed their degree; currently enrolled students are not eligible. Strong verbal and written communication skills are necessary to effectively interact with customers and internal teams. A basic understanding of software applications and technical troubleshooting is expected. Analytical thinking and problem-solving abilities are important to diagnose and resolve issues efficiently. Candidates should demonstrate a willingness to learn new technologies and gain a deeper understanding of SaaS products. This position requires full-time, on-site work at our Lahore office.

Preferred Qualifications and Benefits
We value candidates who are eager to learn, take ownership of problems, communicate clearly, and work collaboratively with both customers and internal teams. This entry-level role offers an excellent opportunity to develop technical support skills within a dynamic technology company. Working on-site in Lahore provides direct engagement with the team and hands-on experience with our SaaS platform.

Work Arrangement: Full-time, on-site in Lahore, Pakistan
Experience Level: Entry level (0–1 year)
Education: Bachelor’s degree in a relevant field