Technical Support Officer - Data Support

Inbox Business Technologies is seeking a motivated Technical Support Officer to join our team on a contractual basis. The successful candidate will provide essential technical support and assistance to clients while gaining valuable experience in the IT industry. This role offers a unique opportunity to work within a dynamic and expanding organization, enhancing your skills in data management and IT processes.

Key Responsibilities
- Accurately enter and update information using Microsoft Excel.
- Maintain daily, weekly, and monthly Excel records to ensure data integrity.
- Prepare basic reports and data summaries to support team operations.
- Utilize Excel formulas such as SUM, AVERAGE, COUNT, IF, and VLOOKUP/XLOOKUP at a fundamental level.
- Sort, filter, and format data to facilitate analysis and reporting.
- Maintain proper records and documentation for easy retrieval and review.
- Verify data for errors and inconsistencies to uphold quality standards.
- Assist senior team members with data-related tasks and projects.
- Organize files and maintain spreadsheets in a systematic manner.
- Perform additional basic reporting and administrative duties as assigned.

Required Qualifications
- Fresh graduates or candidates with 0-1 year of relevant experience are encouraged to apply.
- Basic proficiency in Microsoft Excel, including familiarity with formulas and functions.
- Good typing and data-entry skills with a strong attention to detail.
- Basic understanding of Microsoft Word and PowerPoint.
- Strong communication and organizational skills.
- Willingness to learn new software applications and IT processes.
- Basic computer knowledge, including familiarity with Windows operating systems.
- Knowledge of Pivot Tables and Excel Charts at a beginner level.
- Understanding of data validation and conditional formatting techniques.
- Experience or familiarity with Google Sheets.

Equal Opportunity & Inclusion
Inbox Business Technologies is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and ensure that all qualified applicants receive fair consideration regardless of race, color, religion, sex, national origin, age, disability, marital or family status, or any other legally protected characteristic. We actively encourage applications from Persons with Disabilities (PWDs) and individuals from underrepresented backgrounds. Our recruitment process promotes fairness and inclusivity, and we strive to create an environment where every team member feels valued and empowered to contribute their unique perspectives.

This role is ideal for individuals eager to develop their technical support skills in a supportive and growth-oriented environment. Join Inbox Business Technologies and be part of a team that values diversity, continuous learning, and innovation.