Technical Support Officer - Data Support

Inbox Business Technologies is seeking a Technical Support Officer to join our dynamic and growing team on a contractual basis. The successful candidate will provide essential technical support and assistance to clients while gaining valuable experience and developing new skills within the IT industry. This role offers an excellent opportunity for fresh graduates or individuals with limited experience to build a foundation in technical support and data management.

Key Responsibilities
- Accurately enter and update information using Microsoft Excel.
- Maintain daily, weekly, and monthly Excel records to ensure data integrity.
- Prepare basic reports and data summaries to support team operations.
- Utilize Excel formulas such as SUM, AVERAGE, COUNT, IF, and VLOOKUP/XLOOKUP at a fundamental level.
- Sort, filter, and format data to enhance clarity and usability.
- Maintain proper records and documentation for easy retrieval and audit.
- Review data for errors and inconsistencies to ensure accuracy.
- Assist senior team members with data-related tasks and projects.
- Organize files and maintain spreadsheets systematically for efficient workflow.
- Perform additional basic reporting and administrative duties as assigned.

Required Qualifications
- Fresh graduate or candidate with 0–1 year of relevant experience.
- Basic proficiency in Microsoft Excel, including knowledge of Pivot Tables, Charts, data validation, and conditional formatting.
- Good typing and data-entry skills with attention to detail.
- Basic understanding of Microsoft Word and PowerPoint.
- Familiarity with Google Sheets is advantageous.
- Basic computer literacy and working knowledge of Windows operating systems.
- Strong communication and organizational skills.
- Willingness to learn new software applications and IT processes.

Inbox Business Technologies is committed to fostering an inclusive and diverse work environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, marital or family status, or any other legally protected status. We actively encourage Persons with Disabilities (PWDs) and individuals from underrepresented backgrounds to apply, as we believe diversity drives innovation and growth.

Our recruitment process ensures fair consideration and promotes a workplace where every team member is valued and empowered to contribute their unique perspectives. Join us to be part of a company that embraces equality, supports professional development, and encourages new ideas in a collaborative setting.