Posted 6 days ago 27 views
Inbox Business Technologies is looking for a Technical Support Officer to deliver efficient technical assistance to end users. This role involves supporting desktop systems, laptops, printers, IP phones, network connectivity, and common business applications. The ideal candidate will have strong troubleshooting abilities, foundational networking knowledge, and the capacity to provide prompt support while ensuring excellent customer satisfaction.
Key Responsibilities
- Provide Level-1 technical support for desktops, laptops, printers, IP phones, and peripheral devices.
- Troubleshoot and resolve basic hardware, software, operating system, and application-related issues.
- Manage user accounts, including password resets and access support.
- Deliver first-level support for LAN/WAN, Wi-Fi, VPN connectivity, and other network-related issues.
- Log, track, and update incidents and service requests using the ITSM tool, adhering to agreed service level agreements (SLAs).
- Coordinate with Level-2 and Level-3 support teams, as well as vendors, for issue escalation and resolution.
- Assist with installation, configuration, and deployment of IT equipment and standard software.
- Conduct routine system health checks and preventive maintenance tasks.
- Maintain accurate IT asset records, inventory updates, and related documentation.
- Provide both onsite and remote support to end users, consistently maintaining high customer satisfaction.
Required Qualifications
- Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.
- 1 to 3 years of experience in IT support or service desk operations is preferred.
- Basic knowledge of Windows operating systems and Microsoft Office applications.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Familiarity with ITSM/ticketing tools and remote support utilities.
- Basic skills in desktop hardware and peripheral troubleshooting.
- Strong communication and coordination abilities.
- Customer service-oriented mindset with a focus on problem-solving and time management.
- Ability to work independently as well as collaboratively within a team environment.
Inbox Business Technologies is committed to fostering an inclusive and diverse workplace. We are proud to be an equal opportunity employer, ensuring all qualified candidates receive fair consideration regardless of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy status. We encourage applicants from underrepresented backgrounds to apply and bring their unique perspectives to our team, helping us grow as a company that values equality and innovation.
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Inbox Business Technologies
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