Technical Support Professional - AMS

A career at IBM Consulting offers the opportunity to build long-term client relationships and collaborate with global teams across diverse industries. You will support leading companies in advancing their hybrid cloud and AI initiatives, leveraging IBM’s cutting-edge technology and strategic partnerships, including Red Hat. The role encourages curiosity and innovation, fostering a culture that values growth, empathy, and the unique skills each individual brings to the table. IBM Consulting is committed to your long-term career development while driving meaningful impact for clients.

Key Responsibilities

As a Technical Support Professional: AMS, you will apply your technical knowledge to manage and execute production support activities. Your responsibilities will include incident management, where you will handle basic to moderate production issues and escalate them appropriately. You will also engage in problem management by diagnosing and resolving issues using your understanding of the application, its functionality, and the underlying technology. Change management is another critical area, requiring you to implement and oversee changes in production processes with minimal service disruption. Continuous monitoring of production systems to identify and prevent potential incidents is essential. Throughout all tasks, adherence to the ITIL framework is mandatory to maintain high-quality standards and best practices.

Required Qualifications

Candidates should have a solid foundation in database management, including concepts such as data modeling, normalization, and querying. Experience with various operating systems is necessary, covering installation, configuration, and troubleshooting. Familiarity with multiple programming languages, including their syntax, data types, and control structures, is expected. A good understanding of the ITIL framework, particularly incident, problem, and change management processes, is required. Prior experience in production support roles, involving monitoring and managing support tasks and escalating issues when needed, is essential.

Preferred Qualifications and Benefits

Additional expertise in advanced database management, such as data warehousing, ETL processes, and database performance tuning, will be advantageous. Knowledge of scripting languages like Python or PowerShell to automate tasks and enhance efficiency is highly valued. Familiarity with cloud platforms, including aspects of deployment, scaling, and security, will further strengthen your ability to manage production support activities effectively.

This role offers the chance to work in a dynamic environment where innovation and continuous improvement are encouraged, supported by IBM’s robust technology ecosystem and collaborative culture.