Technical Support Professional-AMS

A career at IBM Consulting offers the opportunity to work closely with leading companies worldwide, helping them navigate their hybrid cloud and AI transformations. Supported by strategic partners, IBM technology, and Red Hat, you will be equipped to drive meaningful change and accelerate client impact. The culture encourages curiosity, innovation, and continuous growth, valuing your unique skills and experiences while focusing on your long-term career development.

Key Responsibilities

As a Technical Support Professional: AMS, you will leverage your technical expertise to perform and manage production support tasks. Your responsibilities include incident management, where you will handle basic to moderate production issues and escalate when necessary. You will also be involved in problem management by identifying and resolving issues using your knowledge of applications, their functionality, and underlying technology. Change management is a critical part of your role, ensuring that changes to production processes are implemented smoothly with minimal service disruption. Continuous monitoring of production processing will help you detect potential issues early and take proactive measures to prevent incidents. All tasks must be performed in alignment with the ITIL framework, maintaining high-quality standards and best practices.

Required Qualifications

Candidates should have a solid foundation in database management concepts such as data modeling, normalization, and querying. Experience with various operating systems, including installation, configuration, and troubleshooting, is essential. Familiarity with multiple programming languages, including understanding syntax, data types, and control structures, is required. A good understanding of the ITIL framework—particularly incident, problem, and change management processes—is necessary. Prior experience in performing and managing production support tasks, including monitoring and escalation, is also expected.

Preferred Qualifications

Advanced knowledge of database management, including data warehousing, ETL processes, and database performance tuning, will be advantageous. Experience with scripting languages like Python or PowerShell to automate tasks and enhance efficiency is a plus. Familiarity with cloud platforms, including deployment, scaling, and security aspects, will further support your ability to manage production support effectively.

This role offers the chance to work in a dynamic environment where your technical skills and problem-solving abilities will directly contribute to client success and innovation.