Techno Functional Consultant L2

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address the most complex digital transformation challenges faced by clients. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro enables organizations to achieve their boldest ambitions and build sustainable, future-ready businesses. Employing over 230,000 professionals and partners across 65 countries, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities
- Conduct requirement-gathering sessions and workshops with both internal teams and client stakeholders to understand functional needs and translate them into clear technical requirements aligned with project objectives.
- Assist in feasibility analysis by reviewing functional documentation, identifying preliminary constraints, and preparing impact assessments for proposed changes.
- Contribute to solution design by pinpointing customization needs across multiple system modules, ensuring alignment between functional and technical requirements.
- Execute necessary customizations and apply configuration changes across various modules within the existing system to support business process implementation.
- Participate in integration design efforts, evaluating data flow between multiple applications to ensure seamless technology harmonization.
- Analyze system performance issues and optimize configurations, queries, and integrations to enhance overall efficiency across applications.
- Develop comprehensive functional and technical documentation, including design and process documents, to support project transparency and knowledge sharing.

Required Qualifications
- 8 to 10 years of relevant experience in ServiceNow integrations and automation.
- Proven ability to gather and translate complex requirements into technical solutions.
- Strong expertise in system configuration, customization, and troubleshooting across multiple modules.
- Experience in integration design and data flow assessment between applications.
- Excellent documentation skills with attention to detail in creating functional and technical documents.

Wipro is committed to fostering a culture of continuous reinvention and growth. As an end-to-end digital transformation partner, the company encourages professionals who are inspired to evolve their skills, careers, and perspectives. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to shape their own professional journey while contributing to the ongoing transformation of the business and industry.