Tele Sales and Order Booking Intern

Softech Business Services Limited

Islamabad , Pakistan

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Posted 2 days ago 7 views Report Job

This internship opportunity offers hands-on experience in telesales and order management within a dynamic online marketplace environment. The role involves engaging with new and existing sellers, assisting customers with order placements, and ensuring smooth communication between buyers, sellers, and the operations team. The position is based onsite in Islamabad’s Blue Area and provides a valuable learning platform for those interested in e-commerce, sales, and customer service.

Key Responsibilities

- Conduct outbound calls to new sellers and shop owners to introduce the E-Bazaar platform and facilitate their onboarding process.
- Follow up with sellers who have registered but have yet to list products or complete their first sale.
- Reach out to potential customers from leads and inquiries, converting these interactions into confirmed orders.
- Receive and process orders via phone and WhatsApp, accurately entering customer details such as name, phone number, full address, city, product, quantity, and price into the E-Bazaar website or admin panel.
- Confirm every order by calling customers to verify details including address, product, price, and delivery time before dispatch.
- Update order status as confirmed, pending, or cancelled, providing reasons for cancellations.
- Coordinate with sellers to verify stock availability prior to confirming orders.
- Re-contact customers with unreachable phone numbers or incomplete addresses to ensure order accuracy.
- Share confirmed orders promptly with the dispatch and courier teams to facilitate timely delivery.
- Address simple customer inquiries regarding delivery status and escalate complex issues to the Operations Manager.
- Minimize order cancellations and returns by resolving customer doubts during the initial call.
- Maintain accurate records of all calls and orders in the CRM system or Google Sheets on the same day.
- Submit daily reports to the Operations Manager detailing calls made, orders booked, confirmed, cancelled, and pending.

Required Qualifications

- Currently enrolled as an intermediate or bachelor’s student, or a fresh graduate in any field.
- Clear spoken Urdu and good command of English.
- Fast and accurate typing skills in both Urdu and English to prevent errors in address entry.
- Basic computer proficiency, including Google Sheets, WhatsApp Web, and email usage.
- Strong attention to detail, especially concerning numbers and addresses.
- Polite and confident telephone manner with good listening skills.
- Comfortable making 60 to 80 calls per day.
- Availability to work fixed hours, for example, 10 AM to 6 PM, Monday through Saturday.

Preferred Qualifications and Benefits

- Previous experience in call centers, sales, or data entry is advantageous.
- Basic understanding of cash on delivery (COD), courier services, and online selling processes.
- Possession of a personal phone and headset is preferred.
- The internship duration is three months, with a possibility of transitioning into a full-time role based on performance.
- Monthly stipend of Rs. 40,000.
- Opportunity to learn about marketplace operations including seller management, order processing, COD, and courier logistics.
- Gain practical skills in sales techniques, objection handling, closing sales, order management, CRM usage, and daily reporting.

This role is ideal for candidates eager to develop their sales and customer service skills within a fast-paced e-commerce setting while working onsite in Islamabad.