Telephone Agent

We are seeking a clear and attentive Telephone Agent to join our remote team. In this role, you will engage with leads by making outbound calls, explaining offers, and gauging interest. Your daily tasks will be guided by assigned call lists and callback requests. The goal is to keep conversations helpful and provide interested leads with a clear next step, often connecting them to the sales team for further discussion. You will work from home using shared tools for calls and scheduling, with a monthly base salary plus bonus opportunities.

Key Responsibilities:
- Manage your assigned call list within a CRM system such as Zoho CRM, organizing your daily calling schedule efficiently.
- Use a business phone system like Dialpad to place calls, introducing yourself clearly and explaining the purpose of your call.
- Ask concise questions to understand each lead’s needs and interest, listening carefully before determining if a sales conversation is appropriate.
- Present the offer using approved scripts and simple language, ensuring the lead understands, answering basic questions, and avoiding any promises of results.
- Handle refusals or requests to delay conversations politely, noting reasons and scheduling callbacks when appropriate.
- Transfer interested leads to the sales team with detailed notes and arrange follow-up calls using scheduling tools such as Microsoft Outlook.
- Return calls to leads who request follow-up, reviewing previous notes to avoid repetition.
- Accurately record call outcomes, comments, and next steps; update the lead list by marking wrong numbers, duplicates, or do-not-call requests.
- Share daily call statistics and interested leads with your team lead, practice call scripts, and apply coaching feedback.
- Maintain quality standards through clear notes, courteous communication, correct transfers, and consistent daily call activity.

Required Qualifications:
- Professional spoken and written English skills, as most calls are with leads based in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity to support remote work.
- Willingness to follow a structured call outline while allowing leads to express their needs and ask questions.
- Comfort with learning and using customer record systems, phone tools, and scheduling software, including saving notes and checking availability.
- Ability to write short, accurate notes summarizing conversations and next steps for team members.
- Patience when handling refusals, repeated questions, or leads not ready to proceed.
- A quiet, private workspace to ensure clear calls and confidentiality of lead information.

Preferred Qualifications and Benefits:
- Previous experience in phone-based roles, customer service, or outbound calling is preferred but not required.
- Fully remote work arrangement, allowing you to work from home while staying connected with the team.
- Structured onboarding and training on all tools and processes, including guided practice sessions.
- Regular check-ins with the team lead to review calls, address questions, and discuss performance improvements.
- Opportunities for growth within the team as you develop your calling skills and understanding of the role.
- Bonus opportunities in addition to the monthly base salary.

This position offers a competitive monthly salary ranging from PKR 60,510 to PKR 146,910, reflecting experience and performance. If you are patient, communicative, and eager to support leads through clear and respectful conversations, this role provides a great opportunity to grow within a remote sales environment.