Telephone Operator

We are seeking a professional and courteous Telephone Operator to manage incoming and outgoing calls efficiently while providing excellent support to both callers and internal departments. The ideal candidate will be responsible for handling communications with accuracy and discretion, maintaining records, and assisting visitors with basic guidance. This role requires strong organizational skills and the ability to coordinate effectively with various teams to ensure smooth communication flow within the organization.

Key Responsibilities

- Receive and respond to incoming telephone calls in a professional and courteous manner.
- Promptly transfer calls to the appropriate departments or employees.
- Make outgoing calls and accurately convey messages when necessary.
- Maintain detailed records of all incoming and outgoing calls, messages, and contact information.
- Provide callers with basic information about the organization, its departments, and relevant personnel.
- Ensure all calls and messages are handled efficiently and with confidentiality.
- Assist visitors by offering basic guidance and coordinating with the relevant departments.
- Keep the telephone directory updated, including employee contact details.
- Report any issues related to telephone lines, extensions, or equipment to the appropriate department.
- Perform additional administrative duties as assigned by the supervisor.

Required Qualifications

- Proven experience in a similar telephone operator or receptionist role.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple calls and tasks simultaneously with professionalism.
- Strong organizational skills and attention to detail.
- Discretion and confidentiality in handling sensitive information.
- Basic knowledge of office telephone systems and equipment.
- Ability to work effectively in a team and coordinate with different departments.

Preferred Qualifications and Benefits

- Prior experience in a corporate or office environment is advantageous.
- Familiarity with maintaining telephone directories and managing communication logs.
- Competitive monthly salary starting from Rs40,000.00.
- This position requires working on-site, providing an opportunity to engage directly with colleagues and visitors.

This role is ideal for someone who thrives in a dynamic office environment and is committed to delivering high-quality communication support. If you are organized, approachable, and attentive to detail, you will find this position rewarding and integral to the smooth operation of the organization.