Telephone Operator

Taxisio Outsource Ltd is a leading business process outsourcing (BPO) and digital solutions provider dedicated to helping organizations scale efficiently, reduce operational costs, and enhance customer experience. The company offers tailored outsourcing services across multiple industries by leveraging skilled talent, advanced technology, and data-driven strategies. Core offerings include customer support, back-office operations, virtual assistance, dispatch and logistics coordination, and business process optimization. With a strong focus on quality, reliability, and continuous improvement, Taxisio Outsource Ltd enables clients to concentrate on their core business activities while managing operational complexities externally. The company values long-term partnerships grounded in transparency, innovation, and measurable outcomes.

We are currently seeking a full-time, on-site Telephone Operator based in Rawalpindi. The Telephone Operator will be responsible for managing both incoming and outgoing calls, operating the switchboard, and ensuring that callers are directed promptly and accurately to the appropriate departments or contacts. This role requires a professional and courteous approach to greeting callers, handling general inquiries, taking and relaying messages, and providing basic information as needed. The operator will also document call details, maintain updated contact lists, and escalate issues to relevant teams when necessary. Collaboration with customer support and operations teams is essential to maintain smooth communication flow and uphold service standards.

Key Responsibilities

- Manage incoming and outgoing telephone calls efficiently using a multi-line switchboard system.
- Greet callers professionally and handle general inquiries with a positive and helpful attitude.
- Take accurate messages and relay them promptly to the appropriate personnel.
- Provide basic information to callers as required.
- Document and maintain detailed records of call interactions.
- Keep contact lists updated and organized.
- Escalate complex or unresolved issues to the relevant departments in a timely manner.
- Collaborate closely with customer support and operations teams to ensure seamless communication and service delivery.

Required Qualifications

- Strong phone etiquette and customer support skills to maintain a professional and positive caller experience.
- Proficiency in operating multi-line switchboard systems and routing calls accurately.
- Excellent verbal communication skills, including clear articulation and active listening.
- Basic computer literacy with the ability to use call management or CRM software effectively.
- High attention to detail, reliability, and the ability to work efficiently in a fast-paced, service-oriented environment.
- A high school diploma or equivalent qualification is required.

Preferred Qualifications and Benefits

- Prior experience in a call center, reception, or telephone operator role is preferred but not mandatory.
- Additional training or certification in customer service is considered an advantage.
- Opportunity to work with a reputable BPO company focused on innovation and continuous improvement.
- Gain experience in a dynamic environment that supports professional growth and long-term career development.

This role offers an excellent opportunity for candidates looking to build or advance their career in customer communication and support within a well-established outsourcing company.