Telesale Representative

EarthLink Consultants is seeking a dedicated Telesales Representative based in Gujranwala to engage with prospective student leads and guide them through the consultation and application process. The ideal candidate will be responsible for managing leads generated from various digital platforms and maintaining consistent communication to convert inquiries into successful enrollments. This full-time role demands strong communication skills, a target-driven approach, and the ability to handle a high volume of international calls daily.

Key Responsibilities
- Manage assigned leads sourced from digital marketing campaigns, website inquiries, social media, and other channels.
- Make 50 to 70 international calls per day to connect with prospective students.
- Promptly reach out to new leads to understand their study-abroad goals and requirements.
- Conduct continuous follow-ups with interested or undecided leads via calls and WhatsApp to nurture engagement.
- Qualify leads by assessing academic background, preferred destination, program choice, budget, and intake period.
- Maintain accurate and up-to-date records of lead status, call logs, notes, and scheduled follow-ups within the CRM system.
- Support leads throughout their decision-making journey until they convert or the opportunity is closed.
- Collaborate with the admissions and counseling teams by forwarding qualified leads for further processing.
- Consistently achieve daily, weekly, and monthly KPIs and conversion targets.

Required Qualifications
- Minimum education requirement of 12 years or equivalent to high school completion.
- Strong English speaking and communication skills are mandatory.
- Comfortable making and receiving international calls on a regular basis.
- Confident, persuasive, and highly target-oriented with excellent follow-up capabilities.
- Effective lead management skills to ensure timely and consistent engagement.
- Previous experience in telesales, telemarketing, sales, or customer service is preferred but not mandatory.
- Fresh candidates with strong English proficiency and communication skills are encouraged to apply.

Key Performance Indicators (KPIs)
- Achieving 50 to 70 calls per day to assigned leads.
- Maintaining consistent lead response and follow-up activities.
- Accurate lead qualification based on set criteria.
- Completion of scheduled follow-ups to nurture leads effectively.
- Successful conversion of consultations and applications.
- Meeting monthly sales and conversion targets.
- Ensuring CRM data accuracy and timely updates.

This role offers an excellent opportunity for individuals looking to build a career in telesales within the education consultancy sector. Candidates who are motivated, communicative, and goal-driven will thrive in this dynamic environment.