Telesales Representative

Paradigm Energy, established in 2020, is a forward-thinking renewable energy company dedicated to helping individuals and organizations transition to sustainable, solar-powered solutions. The company focuses on transforming energy production and consumption by promoting cleaner, greener alternatives. Leveraging advanced technology and maintaining high-quality standards, Paradigm Energy delivers reliable solar products with a strong emphasis on customer satisfaction. The company strives to make renewable energy accessible and contribute to a more sustainable future.

The Telesales Representative internship at Paradigm Energy is an on-site position based in Karāchi. This role involves making outbound calls and receiving inbound inquiries to promote solar energy solutions. The intern will explain product features, respond to prospective customer questions, and qualify leads. Additionally, the intern will follow up on referrals, document interactions in the CRM system, and support the sales team in achieving their targets. The position also includes assisting with basic customer support issues, participating in training sessions, and collaborating with colleagues to enhance call scripts and sales strategies. This internship provides valuable exposure to the renewable energy industry and practical experience in telesales and customer engagement.

Key Responsibilities:
- Conduct outbound calls and handle inbound inquiries to promote solar energy products.
- Explain product features clearly and answer customer questions effectively.
- Qualify leads and follow up on referrals to generate sales opportunities.
- Record customer interactions and sales activities accurately in the CRM system.
- Support the sales team in meeting targets and improving sales processes.
- Assist with basic customer support tasks and resolve simple issues.
- Participate actively in training sessions and apply feedback to improve performance.
- Collaborate with team members to refine call scripts and sales approaches.

Required Qualifications:
- Strong communication skills, including clear speaking, active listening, and the ability to simplify technical concepts.
- Customer service and support skills to manage inquiries, address concerns, and build positive relationships.
- Basic sales skills such as lead qualification, persuasion, and introductory negotiation techniques.
- Openness to learning, willingness to receive coaching, and ability to implement feedback.
- Basic computer literacy and familiarity with phone systems or CRM software.
- Ability to work on-site in Karāchi, manage time efficiently, and maintain professionalism during repetitive tasks.

Preferred Qualifications and Benefits:
- Previous experience in telesales, call centers, or the renewable energy sector is advantageous but not mandatory.
- This internship offers hands-on experience in a growing industry with the opportunity to develop essential sales and customer engagement skills.
- Exposure to a dynamic work environment focused on sustainability and innovation.

This role is ideal for candidates eager to build a career in sales within the renewable energy field while gaining practical knowledge and contributing to a greener future.