Telesales Representative

A Telesales Representative plays a vital role in driving business growth by making outbound calls and managing inbound customer inquiries to promote and sell the company’s products or services. This position focuses on generating and qualifying leads, addressing customer objections, and scheduling appointments or transferring qualified prospects to the sales closing team. The role requires strong communication skills and the ability to engage with both B2B and B2C customers, particularly within the North American and U.S. markets.

Key Responsibilities

Outbound Calling & Lead Generation:
- Make outbound calls to prospective customers across B2B and B2C segments.
- Conduct cold calling campaigns to identify new business opportunities.
- Reach out to potential clients, primarily targeting the North American and U.S. markets.
- Present company products and services in a professional and persuasive manner.

Lead Qualification & Customer Handling:
- Identify decision-makers and assess potential customers’ needs.
- Understand customer requirements and tailor conversations accordingly.
- Handle objections effectively by providing relevant information and solutions.
- Schedule appointments, arrange product demonstrations, and perform warm transfers to the sales closing team.

CRM & Record Management:
- Maintain accurate and up-to-date customer information and call records.
- Update lead status, call outcomes, and follow-up activities regularly.
- Utilize CRM platforms such as HubSpot, Salesforce, or Zoho to manage leads efficiently.
- Prepare daily reports on calling and sales activities.

Sales Targets & Performance:
- Meet or exceed daily, weekly, and monthly sales targets.
- Maintain required call volumes and achieve targeted conversion rates.
- Follow up consistently with interested prospects to nurture leads.
- Continuously refine calling techniques and sales strategies to improve performance.

Required Qualifications
- Excellent verbal communication skills in English with clear, confident, and professional delivery.
- Neutral or American accent preferred depending on the campaign requirements.
- Fresh graduates are welcome to apply; however, 1–3 years of experience in telesales, call centers, BPO, or sales is preferred.
- Strong persuasion, negotiation, and objection-handling abilities.
- Ability to work effectively under pressure and consistently achieve targets.
- Basic computer skills and familiarity with CRM software platforms.
- Good listening skills and the ability to handle customer interactions professionally.

Preferred Qualifications and Candidate Profile
- Confident, energetic, and self-motivated with a target-driven mindset.
- Professional telephone etiquette and the ability to communicate effectively with international customers.
- Willingness to learn and adapt within a performance-oriented environment.

Performance Evaluation
Performance will be assessed based on several key metrics including:
- Daily outbound call volume.
- Number of qualified leads generated.
- Successful warm transfers and scheduled appointments.
- Lead conversion rates.
- Achievement of monthly sales targets.
- Accuracy and discipline in CRM data entry and reporting.

Compensation and Work Location
The position offers a monthly salary in the range of Rs60,000 to Rs70,000. This is an in-person role requiring attendance at the designated work location.

This opportunity is ideal for candidates looking to develop their sales career in a dynamic and results-driven environment, with a focus on building strong customer relationships and contributing to the company’s growth.