Telesales Team Lead - B2B Appointment Setting

NXP Tech is seeking a motivated and experienced Telesales Team Lead to join their expanding outbound sales team based in Johar Town, Lahore. This full-time, on-site role involves leading a small team of telesales executives focused on B2B appointment setting. The successful candidate will manage daily calling activities, coach agents to improve performance, and ensure the achievement of individual and team targets. Working closely with the senior sales team, the role requires hands-on involvement in prospect outreach and appointment setting, while supporting the transition of qualified leads for detailed product demonstrations and closing. The position offers a fixed monthly salary ranging from PKR 100,000 to 130,000, supplemented by performance-based incentives and commissions.

Key Responsibilities
- Oversee daily calling activities, lead distribution, follow-up priorities, and overall team performance.
- Set and monitor realistic individual and team targets in collaboration with management.
- Train and coach telesales agents on call techniques, including openings, discovery, objection handling, lead qualification, and appointment setting.
- Conduct call reviews and provide actionable feedback to improve agent performance.
- Track key metrics such as connected calls, qualified leads, meetings booked and attended, and sales team feedback.
- Enhance appointment quality and attendance through precise qualification and confirmation processes.
- Maintain CRM accuracy by ensuring timely updates of prospect records and follow-ups.
- Prepare daily and weekly performance reports highlighting results, gaps, and recommended actions.
- Identify causes of underperformance and implement structured coaching plans to address them.
- Coordinate smooth handovers of qualified prospects to the senior sales team.
- Support recruitment, onboarding, and practical assessments of new telesales agents.
- Maintain a personal outreach target alongside leadership duties.

Required Qualifications
- Minimum of 3 years’ experience in outbound telesales, cold calling, or appointment setting.
- At least 1 year of proven experience leading or supervising outbound sales teams.
- Ability to clearly articulate previous team sizes, campaigns, targets, results, and performance improvements.
- Proficient spoken English and professional written communication skills.
- Practical experience in call monitoring, coaching, and performance management.
- Strong understanding of lead qualification, appointment setting, and sales follow-up processes.
- Confidence in using CRM systems and interpreting activity and conversion reports.
- Demonstrated ability to model effective calling techniques and coach others to improve.
- Availability for full-time, on-site work in Johar Town during the morning shift (10:00 AM to 6:30 PM).

Preferred Qualifications and Benefits
- Experience with international B2B campaigns targeting business owners and decision-makers.
- Background in software, SaaS, CRM, ERP, website, or IT services sales campaigns.
- Familiarity with prospecting and appointment setting in UAE or GCC markets.
- Skills in developing call scripts, qualification standards, and team reporting processes.
- Competitive fixed salary with additional performance-based incentives and commissions.
- Structured incentive and commission details will be provided during the hiring process and confirmed prior to joining.

Candidates should be prepared to provide detailed information about their previous leadership roles, including team size, campaign details, target markets, and measurable outcomes. The selection process includes an English conversation, a mock cold call, an agent coaching role-play, and a review of a sample team performance report. Reliable commuting or relocation to Lahore is preferred.

Applicants will be asked to describe their last team leadership experience, provide an example of coaching an underperforming agent, and confirm salary expectations and availability for on-site work during the specified shift. This role offers a valuable opportunity to lead and develop a dynamic telesales team within a growing technology company.