Territory Sales Manager

We are seeking a dynamic sales professional to manage and grow a defined portfolio of customers by understanding and addressing their business needs. The role involves achieving annual and monthly targets related to revenue, shipments, and volume while expanding the existing customer base. The successful candidate will be responsible for acquiring new business, including first-time buyers and re-engaging lost customers, to increase market share. This position requires a proactive approach to customer engagement through frequent face-to-face visits and regular sales calls, ensuring high levels of customer satisfaction and retention.

Key Responsibilities

- Build and maintain strong relationships with a designated portfolio of customers, ensuring their business requirements are fully understood and met.
- Achieve outbound and inbound annual and monthly targets for revenue, shipments, and kilos, while actively growing the existing customer base.
- Identify and acquire new business opportunities, including onboarding first-time buyers and reactivating lost customers to expand market presence.
- Conduct a minimum of six face-to-face customer visits daily, supplemented by regular sales calls, to foster customer satisfaction and loyalty.
- Develop and execute daily, weekly, and monthly opportunity and visit plans to maintain a robust and healthy sales pipeline.
- Periodically review customer pricing, submit Requests for Quotations (RFQs) to the Pricing team, and lead re-negotiations when actual volumes differ from committed volumes.
- Ensure customers are well-informed about FedEx services and associated charges to facilitate transparent communication.
- Manage customer inquiries efficiently through visits, email, and phone, providing timely and relevant market intelligence.
- Collaborate closely with Customer Service, Operations, Finance/Credit, and Commercial Teams to resolve issues, ensure smooth pickups, and support payment collections.
- Deliver comprehensive after-sales support to promote long-term customer retention and satisfaction.

Required Qualifications

- Proven experience in sales or business development, preferably in logistics, transportation, or a related industry.
- Strong interpersonal and communication skills with the ability to build and sustain customer relationships.
- Demonstrated ability to meet or exceed sales targets consistently.
- Excellent organizational skills with the capability to plan and manage multiple customer visits and sales activities effectively.
- Proficiency in negotiating pricing and managing contract terms.
- Ability to work collaboratively across multiple internal teams to resolve customer issues and drive business outcomes.
- Willingness and ability to conduct frequent face-to-face customer visits as part of daily responsibilities.

Preferred Qualifications and Benefits

- Experience working in a fast-paced, customer-focused environment.
- Knowledge of FedEx services and pricing structures is advantageous.
- Opportunity to work in-person, engaging directly with customers and internal teams to drive business growth.
- Exposure to a diverse customer base and the chance to develop a strong professional network within the logistics sector.

This role offers a challenging yet rewarding environment for a motivated sales professional eager to contribute to business growth and customer success. The position requires a hands-on approach with a focus on relationship-building and strategic sales execution.