Test Engineer L4(Contract)

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and build sustainable, future-ready businesses. Operating in over 65 countries with more than 230,000 employees and partners, Wipro is committed to fostering growth for its customers, colleagues, and communities in a rapidly evolving world.

The Genesys Cloud Testing Engineer role focuses on validating the quality, reliability, and performance of Genesys Cloud CX contact center solutions. This position involves planning, designing, executing, and reporting on testing activities across multiple channels such as voice, IVR, routing, digital platforms, integrations, and contact center workflows. The engineer will ensure that all deployed products meet stringent quality assurance standards and support seamless client implementations.

Key Responsibilities

- Understand test requirements and design comprehensive test cases aligned with business needs.
- Author detailed test plans incorporating model-based testing techniques to optimize test generation and minimize rework.
- Collaborate with development teams to capture and version control test cases, define testing scope, and participate in User Acceptance Testing (UAT).
- Automate test lifecycle processes using tools such as VB macros, scheduling scripts, and GUI automation frameworks.
- Develop and execute automated and manual tests covering functional, integration, regression, system integration, and production validation phases.
- Validate Genesys Cloud components including Architect flows, IVR, queues, skills-based routing, inbound/outbound call flows, campaigns, digital channels, and reporting dashboards.
- Test integrations with CRM systems, telephony infrastructure (SIP/SBC, WebRTC), APIs, workforce management, call recording, and third-party applications.
- Identify, document, and track defects using platforms like Jira, Azure DevOps, or Confluence, ensuring clear replication steps and timely resolution.
- Prepare and deliver test status reports, quality metrics, defect summaries, and release readiness updates to stakeholders.
- Support migration, cutover, release validation, and hypercare activities during Genesys Cloud implementations and enhancements.
- Maintain high-quality communication with customers, ensuring timely responses and adherence to service level agreements (SLAs).
- Continuously improve testing processes, automation practices, reusable test assets, and quality assurance standards.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related discipline.
- 3 to 6 years of experience in software or system testing, preferably within contact center environments.
- At least 2 years of hands-on experience with Genesys Cloud CX, Genesys Engage, or similar contact center platforms.
- Strong understanding of contact center technologies including IVR, Automatic Call Distribution (ACD), call routing, queues, skills-based routing, agent desktop, call recording, and reporting.
- Proficiency in testing voice, digital channels (chat, email), outbound dialing, and CRM-integrated contact center solutions.
- Knowledge of telephony concepts such as SIP, SBC, BYOC, WebRTC, DTMF, and call recording validation.
- Experience in defect management, test execution tracking, and requirements traceability.
- Familiarity with Agile delivery methodologies and software testing life cycle processes.
- Excellent analytical, problem-solving, communication, and stakeholder coordination skills.

Preferred Qualifications and Benefits

- ISTQB Foundation certification or equivalent QA/testing certification is advantageous.
- Experience with Salesforce and Genesys integration testing.
- Exposure to automation testing tools and frameworks.
- Knowledge of reporting validation, dashboards, historical data, Call Detail Records (CDR), billing, and quality management features.
- Experience supporting System Integration Testing (SIT), User Acceptance Testing (UAT), production deployment, and post-go-live validation.
- Ability to work independently in a fast-paced, client-facing environment.
- Mandatory skill: Genesys Cloud Contact Center Administration.
- This role offers the opportunity to be part of Wipro’s transformative journey, encouraging personal and professional reinvention within a purpose-driven organization.

Location: PAN India
Experience: 8+ years
Compensation: ₹140,000 per month (approximate)

Join Wipro to contribute to cutting-edge digital transformation projects and help shape the future of contact center technology.