Test Manager - Morning Shift

Company Overview: 10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit ********************************************. Role: Test Manager is responsible for leading the operational management, governance, resource planning, demand management, tooling administration, and continuous improvement of the Testing Capability function. The role acts as the central coordination point for testing services across projects, products, and business-as-usual activities, ensuring efficient service delivery, effective resource utilization, adherence to governance standards, and the successful execution of testing strategies. The position works closely with senior stakeholders, delivery teams, and testing leadership to support organizational objectives, drive quality outcomes, and enable ongoing transformation initiatives through improved testing practices, automation, and quality engineering frameworks. Responsibilities:

• Lead the design, implementation, and continuous improvement of testing engagement workflows, intake processes, and service request mechanisms
• Act as deputy to the Senior IT Test Manager and Portfolio Test Manager in operational, delivery, and governance forums
• Own the operational delivery of the Testing Capability service and ensure service levels are achieved
• Manage testing demand intake, prioritization, and distribution across testing teams
• Maintain 3, 6, and 12-month testing demand and capacity forecasts
• Identify resource constraints, risks, and escalation points across the testing function
• Coordinate resource allocation across project, product, permanent, contract, and outsourced testing teams
• Support business case development and workforce planning for test resource requirements
• Produce monthly Test Capability reports, operational dashboards, and service metrics
• Lead Test Leadership meetings and maintain RAID logs and improvement action tracking
• Monitor and report on test demand, utilization, quality KPIs, defect leakage, and service performance
• Support audit, governance, compliance, and assurance activities
• Coordinate test tool administration, licensing, procurement, and platform support activities
• Manage testing SharePoint repositories, documentation libraries, and knowledge management processes
• Support onboarding, training, and enablement of testing personnel
• Coordinate testing capability improvement initiatives and transformation activities
• Support adoption of AI-enabled testing solutions, test automation, non-functional testing, and quality engineering practices
• Promote standardization, governance, and best practices across the testing capability

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field.
• 10+ years of experience in QA or technology leadership roles.
• Proven experience managing multiple client engagements, programs, or portfolios.
• Demonstrated success leading large cross-functional teams and developing senior leaders.
• Proven experience in Test Management, Test Operations, or Testing Capability leadership roles
• Strong understanding of testing methodologies, governance frameworks, and service delivery models
• Experience with test demand management, resource planning, and capacity forecasting
• Experience producing operational reports, quality metrics, and executive dashboards
• Hands-on experience with test management and collaboration tools such as Azure DevOps, Jira, SharePoint, or similar platforms
• Knowledge of test automation, non-functional testing, and quality engineering practices
• Experience managing testing tools, licenses, repositories, and documentation platforms
• Understanding of AI-enabled testing capabilities and emerging testing technologies