Ticketing Officer

OS Travel & Tours is a reputable travel agency specializing in both corporate travel management and leisure travel experiences. Leveraging a global network combined with strong local expertise, the company crafts efficient and memorable journeys tailored to client needs. Their services range from group tours and incentive travel to luxury vacations and customized itinerary planning. OS Travel & Tours prides itself on delivering clarity, reliability, and high-quality service, ensuring complex travel arrangements are transformed into seamless and enjoyable trips.

The Ticketing Officer position is a full-time, on-site role based in Rawalpindi, responsible for managing daily ticketing operations for domestic and international travel. This role requires handling air ticket issuance and reissuance through Global Distribution Systems (GDS) and airline booking platforms, while ensuring accuracy in routes, fares, and travel dates. The Ticketing Officer will also manage reservations, provide fare quotations, and offer professional advice to clients regarding travel options, schedules, and airline policies. Coordination with airlines and suppliers is essential for booking confirmations, changes, and refunds. Additionally, the role involves maintaining organized records, processing payments securely, and supporting the team to deliver smooth travel experiences for both corporate and leisure clients.

Key Responsibilities

- Issue and reissue air tickets using GDS platforms such as Amadeus, Sabre, or Galileo, ensuring compliance with fare rules and ticketing procedures.
- Manage reservations and provide accurate fare quotations for domestic and international travel.
- Advise clients professionally on travel options, airline policies, schedules, and fare conditions.
- Coordinate with airlines and travel suppliers to handle bookings, amendments, cancellations, and refunds efficiently.
- Maintain detailed and organized records of ticketing transactions, itineraries, and payment processing.
- Support colleagues in delivering seamless travel arrangements for corporate and leisure clients.
- Ensure confidentiality and security of client information throughout all processes.
- Manage multiple bookings simultaneously while meeting deadlines in a fast-paced environment.

Required Qualifications

- Proficiency in airline reservation and ticketing systems, including GDS platforms such as Amadeus, Sabre, or Galileo.
- Solid understanding of fare rules, ticketing procedures, and basic IATA codes.
- Strong customer service skills with clear communication, active listening, and problem-solving abilities.
- High attention to detail and accuracy in data entry, documentation, and itinerary preparation.
- Basic sales and negotiation skills to recommend appropriate travel options and support upselling efforts.
- Ability to work efficiently under pressure, managing multiple tasks and deadlines.
- Experience in a travel agency, airline, or tourism-related environment is preferred.
- Competence in office productivity tools such as email, spreadsheets, CRM, or booking management software.
- Commitment to maintaining confidentiality of client and company information.

Preferred Qualifications and Benefits

- Relevant diploma or certification in travel, tourism, or hospitality is highly desirable.
- A bachelor’s degree in a related field is considered an advantage.
- Prior experience in corporate travel management or luxury travel services will be beneficial.

This role offers the opportunity to work within a dynamic travel agency environment, contributing to the delivery of exceptional travel experiences while developing expertise in ticketing operations and customer service.