Tourism Consultant

VisaWala.pk, a reputable travel and visa services company, is seeking a dedicated Umrah Sales & Operations Manager to join our team full-time. This role involves managing client inquiries independently, preparing competitive quotations, designing customized Umrah packages, and overseeing the entire booking process from initial consultation through confirmation. The ideal candidate will have hands-on experience in Umrah sales and operations, with the ability to handle multiple customer interactions efficiently while maintaining excellent service standards.

Key Responsibilities

- Manage incoming Umrah inquiries via WhatsApp, phone calls, and other communication channels, understanding customers’ travel needs, preferences, and budgets.
- Recommend appropriate Umrah packages and provide professional guidance to clients.
- Follow up with potential customers to convert inquiries into confirmed bookings, building strong customer relationships and ensuring high-quality service.
- Prepare accurate, detailed, and competitive Umrah quotations tailored to individual, family, or group requirements.
- Design customized packages including flights, hotels in Makkah and Madinah, transportation, and other travel services, offering options based on client budgets and preferences.
- Coordinate with hotels, airlines, transport companies, and Umrah service providers to secure competitive rates and confirm availability.
- Negotiate with suppliers and oversee booking arrangements to ensure smooth operations.
- Maintain organized records of customer inquiries, quotations, bookings, and follow-ups to support efficient workflow and reporting.

Required Qualifications

- Proven experience in Umrah package sales, quotation preparation, or travel operations.
- Strong knowledge of hotels, transportation, and travel arrangements specific to Makkah and Madinah.
- Ability to independently create customized Umrah packages and manage the full sales cycle.
- Excellent communication, negotiation, and customer service skills.
- Demonstrated success in sales and lead conversion.
- Experience in coordinating with travel suppliers and service providers.
- Proficiency in WhatsApp Business and basic CRM systems.
- Strong organizational skills with keen attention to detail.
- Capability to handle multiple inquiries and quotations simultaneously.
- Fluency in Urdu and a good command of English.

Preferred Qualifications and Benefits

We are looking for a confident professional who can manage Umrah clients from initial inquiry through to confirmed booking without constant supervision. The role offers the opportunity to take full ownership of Umrah sales and operations within a growing travel and visa services company. Employees will benefit from a collaborative and professional work environment, with potential for long-term career growth.

Join VisaWala.pk and contribute to delivering exceptional Umrah travel experiences to our customers. For more information about the company, please visit our website.