Posted 6 days ago 23 views
The Value Engineering is seeking motivated and customer-focused individuals to join their team as Trainee Customer Success Associates (CSA). This full-time, onsite role is based at Civic Centre, Bahria Town Phase 4, Rawalpindi, with working hours from 6:00 PM to 3:00 AM. The position offers a competitive salary ranging from PKR 60,000 to 120,000 per month. Ideal candidates are fresh graduates or professionals with up to three years of relevant experience who possess strong English communication skills, a problem-solving mindset, and a passion for building lasting customer relationships. The Trainee CSA will act as the primary point of contact for customers, assist with onboarding, resolve issues, and ensure a positive overall customer experience.
Key Responsibilities
- Serve as the main contact for customers, providing timely support and guidance.
- Assist new customers with onboarding and help them get started with company services.
- Identify and address customer concerns promptly and effectively.
- Manage customer issues and escalations by coordinating with internal teams.
- Take full ownership of customer problems until resolution is achieved.
- Maintain accurate customer records and follow up regularly using the CRM system.
- Build and nurture strong, long-term relationships with customers.
- Support initiatives aimed at improving customer satisfaction and retention.
- Communicate professionally through both written and verbal channels.
Required Qualifications
- Bachelor’s degree in Business Administration, Management, Communications, or a related discipline.
- Proficient English communication skills (written and verbal) at B2 level or higher.
- Strong problem-solving and critical-thinking abilities.
- Ability to stay calm and professional under pressure or challenging situations.
- Good judgment, common sense, and a proactive approach to resolving customer issues.
- Excellent interpersonal skills with a customer-oriented mindset.
- Reliable, punctual, and committed to a long-term role.
- Familiarity with CRM software and MS Office applications is advantageous.
Preferred Qualifications and Benefits
- Fresh graduates with strong communication and problem-solving skills are encouraged to apply.
- Candidates with 1 to 3 years of experience in Customer Success, Customer Support, Client Relations, or Account Management will be preferred.
- Female candidates are strongly encouraged to apply, with travel facilities available specifically for female employees.
- This role offers a night shift schedule and an opportunity to develop a career in customer success within a reputable organization.
Please note that candidates with a sales-focused or engineering background will not be considered for this position. The role requires full-time, onsite commitment at the specified location in Rawalpindi.
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Job Details
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