Trainee / Junior Product Support Representative - ENGLISH Required

We are seeking a motivated and eager-to-learn individual to join our team as a Trainee / Junior Product Support & Implementation Specialist. This entry-level position is perfect for someone starting their career and looking to gain hands-on experience in SaaS product support, implementation, documentation, and customer success. You will receive comprehensive training to become a key liaison between customers, development, QA, sales, and product management teams, specifically working with the TimeLive platform. Strong English communication skills, both spoken and written, are essential for success in this role.

Key Responsibilities

- Learn to translate business requirements into functional test scenarios and assist in reviewing features for usability improvements.
- Provide basic troubleshooting support to clients through live chat, email, and remote sessions, escalating technical issues to senior team members or engineering when necessary.
- Assist in preparing user guides, manuals, and onboarding materials, and support the delivery of product training sessions for both internal teams and clients.
- Help prepare quotations and implementation recommendations, while gradually participating in software demonstrations.
- Learn to configure TimeLive to align with client workflows, including billing, projects, expenses, and approvals.
- Collaborate with Development, Product, and Sales teams on feature planning and gathering customer feedback.
- Assist in compiling monthly support ticket metrics for management reporting.

Required Qualifications

- Bachelor’s degree in Business, Marketing, or a related field is preferred.
- 0–1 year of experience in customer support, sales, or a similar customer-facing role; recent graduates are encouraged to apply.
- Fluent English communication skills (spoken and written) are mandatory.
- Basic understanding of business processes and software concepts.
- Good customer-facing and interpersonal skills.
- Willingness to learn product documentation, training delivery, software demonstrations, and stakeholder communication.
- Organized, punctual, resilient, collaborative, and open to feedback.

Preferred Qualifications and Benefits

- Basic proficiency with CRM tools or a strong willingness to learn.
- Good presentation skills and a proactive attitude toward personal and professional growth.
- Competitive entry-level salary with a pay range of Rs40,000 to Rs80,000 per month.
- Fuel allowance and comprehensive health card coverage.
- Complete product training and mentorship to support your development.
- Defined career growth opportunities within a rapidly expanding organization.
- A collaborative, high-energy, and supportive work environment.

This is a full-time, onsite position based in Gulshan-e-Iqbal, Karachi. The working hours are Monday to Friday, from 10:00 AM to 7:00 PM. Fluency in English is required, and the role demands strong communication and interpersonal skills to effectively engage with customers and internal teams.

If you are enthusiastic about building a career in SaaS and meet the qualifications outlined, we encourage you to apply and take the first step toward a rewarding professional journey.